Lori-Ann Richards
Loxahatchee Groves,FL
Summary
Seasoned Clinical Operations Project Specialist, renowned for a razor-sharp analytical prowess and meticulous precision. Over 10 years, I've consistently unearthed and rectified intricate operational challenges, driving operational excellence. Eager to embrace a role that harnesses multifaceted expertise, bolstering organizational triumphs. With an ongoing journey to attain the Certified Information Systems Security Professional (CISSP) Certification epitomizes a commitment to strengthening digital defenses. By harmoniously fusing clinical know-how with information security insights, I'm poised to shield patient-centric data, curtail potential vulnerabilities, and champion stringent regulatory adherence. In addition to being a professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. That managed budgets and monitored project costs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Operations Project Specialist II
UNIFIED WOMEN'S HEALTHCARE
01.2019 - Current
- Championed Advanced Training: Led transformative mentorship initiatives, empowering providers and clinical staff to master and optimize Athena's clinical application functionalities for nine markets
- Acquisition & Implementation Leadership: Orchestrated the end-to-end lifecycle of acquisitions and implementations, meticulously overseeing both the preparatory stages and the crucial post go-live transition
- Operational Excellence: Took the helm in enhancing operational frameworks, deploying acute strategic planning expertise to architect powerful corrective measures, ensuring efficiency and effectiveness
- Patient-Centric Strategy Development: Pioneered the creation and deployment of innovative strategies, laser-focused on amplifying patient satisfaction and consistently delivering top-tier care across all OB/GYN centers
- Cross-Functional Collaboration: Forged strong alliances with diverse teams, unearthing potential enhancements and pioneering solutions that propelled clinical operations to new heights of patient contentment
- Process Enhancement Liaison: Bridged the gap between clinical staff, providers, and the IT department, unveiling golden opportunities for workflow augmentation and driving process efficiencies.
- Updated customers and senior leaders on progress and roadblocks.
- Enhanced team performance by providing regular feedback, coaching, and mentoring to team members.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
Practice Administrator II
TENET FLORIDA PHYSICIAN SERVICE
01.2016 - 01.2019
- Operational Efficiency Mastermind: Dramatically slashed turnaround times, simultaneously elevating accounts receivable and supercharging reimbursement values, driving financial success while supervising a team of 56 office personnel.
- Empowerment Through Reporting: Championed daily generation of insightful reports, cultivating a culture of continuous learning and empowering employees with robust cross-training
- Directed meticulous documentation, training, and critical evaluation of performance metrics, ensuring optimal productivity and growth
- Financial Optimization Maestro: Tapped into the power of practice analytics, overseeing physician financial documentation with unparalleled precision, and remarkably cutting outstanding patient balances in half
- Innovation in Billing: Spearheaded the rollout of cutting-edge billing and coding software, revolutionizing accuracy and pace of the billing journey
- This innovative approach expedited reimbursements and drastically minimized claim denials by 90%.
- Patient-Centric Initiatives: Orchestrated design and deployment of pioneering strategies, laser-focused on bolstering patient satisfaction, leading to impressive retention milestones.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Patient Triage Manager
INTERIM HEALTHCARE
01.2015 - 01.2017
- Intake Process Architect: Masterfully revamped the intake blueprint, eliminating process bottlenecks with precision
- Effectively fielded inquiry calls and imparted crucial insights about home health policies, consistently aligning with and exceeding organizational goals at 90%.
- Referral Flow Maestro: Orchestrated the seamless management of referral streams, amplifying the admission rate of fresh referrals by a staggering 80%
- Inter-Departmental Synergy Champion: Conceived and rolled out innovative strategies, fortifying the bond between the Intake Coordinator Department and other organizational units and catalyzed a sharp decline in procedural errors.
- Record-Keeping Pioneer: Introduced and upheld a state-of-the-art record-keeping framework, guaranteeing the prompt and precise tracking of intake inquiries, referrals, and admissions
- Training Innovator: Spearheaded the creation and execution of robust training modules for incoming Intake Coordinators
- This initiative ensured deep-rooted familiarity with home health policies, translating to heightened efficiency and pinpoint accuracy in the intake trajectory.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Defined clear targets and objectives and communicated to other team members.
- Onboarded new employees with training and new hire documentation.
Center Radiology Manager
A1 MEDICAL IMAGING
01.2014 - 01.2015
- Operational Excellence Maestro: Masterminded staff performance assessments, consistently achieving operational milestones via strategic staff scheduling dynamics
- Insurance & Scheduling Pioneer: Took the reins in the meticulous management of insurance contracts, concurrently revolutionizing the patient scheduling paradigm for optimum efficiency
- Inventory & Maintenance Czar: Commanded an impeccable inventory system, while also ensuring the pristine condition and readiness of vital equipment and devices
- Training Innovator: Orchestrated comprehensive onboarding curriculum, guaranteeing new team members acquired mastery in equipment handling, patient scheduling intricacies, and nuanced insurance contract administration
- Patient Loyalty Architect: Devised and executed visionary strategies with a laser focus on amplifying patient satisfaction, fortifying their allegiance to the center
- Feedback System Champion: Conceived and integrated a cutting-edge customer feedback mechanism, capturing invaluable insights on patient sentiment and spotlighting avenues for service enhancement
- Communication Trailblazer: Revitalized communication conduits between patients and healthcare mavens, ensuring an unparalleled patient journey marked by satisfaction at every touch point.
- Enhanced departmental performance by providing ongoing staff training and development opportunities.
- Created strategic plans for the Radiology Department''s growth, identifying areas for potential expansion or technological advancements that would further improve patient care and departmental efficiency.
- Maintained Press Ganey scores over 95%.
- Directed and motivated team of 10 professionals to deliver cost-effective and high-quality patient care.
Education
Ph.D. - Business Administration And Management
Northcentral University
San Francisco, CAMaster of Business Administration (MBA) -
UNIVERSITY OF MIAMI
Miami, FLBachelor of Applied Science in Supervision and Management (BAS) -
PALM BEACH STATE COLLEGE
Lake Worth, FLSkills
- Clinical Operations EHR Integration
- Project Planning and Development
- Quality Assurance
- Certified Information Systems Security Professional (CISSP)
- Client Relations
- Project Management (PMP)
- Microsoft Visio
Personal Information
Title: Clinical Operations Project Specialist II
Certification
PMP
CISSP
Timeline
Clinical Operations Project Specialist II
UNIFIED WOMEN'S HEALTHCARE
01.2019 - Current
Practice Administrator II
TENET FLORIDA PHYSICIAN SERVICE
01.2016 - 01.2019
Patient Triage Manager
INTERIM HEALTHCARE
01.2015 - 01.2017
Center Radiology Manager
A1 MEDICAL IMAGING
01.2014 - 01.2015
Ph.D. - Business Administration And Management
Northcentral University
Master of Business Administration (MBA) -
UNIVERSITY OF MIAMI
Bachelor of Applied Science in Supervision and Management (BAS) -
PALM BEACH STATE COLLEGE
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