Lori Armstrong
Waco,TX
Summary
Organized Waitress with experience in any restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
48
48
years of professional experience
1
1
Certification
Work History
Waitress
The Bar-B-Que Shop
03.2000 - 02.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
The Cameo Buffet
01.1976 - 01.1986
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Education
No Degree -
Imperial High School
Imperial, CA06.1978
Skills
- Order Accuracy
- Menu Recommendations
- Food safety understanding
- Dining area maintenance
- Safe Food Handling
- Customer Service
- High-volume dining
- Food station setup
- Complex Problem-Solving
- Professional Appearance
- Salesmanship
- Order Taking
- Front-of-house display creation
- Tableside Service
- Accurate money handling
- Special Event Coordination
- Greeting guests
- Food Running
- Allergy awareness
- Supply Restocking
- Table Bussing
- Banquet Coordination
- Strong multitasking
- Reliable and Responsible
- Ability to Lift 30 Pounds
Certification
- Certified Lifetime Waitress, Bar-B-Que Shop - 2016
Languages
English
Full Professional
Timeline
Waitress
The Bar-B-Que Shop
03.2000 - 02.2024
Waitress
The Cameo Buffet
01.1976 - 01.1986
No Degree -
Imperial High School