Lori Arnold
Tarentum,PA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Medical Practice Administrative Assistance
St Joseph Mercy Hospital
Ann Arbor, MI
05.2012 - 11.2015
- Checking patients in and scheduling appointments, verifying and updating patient information following HIPPA laws, Answering multi-line telephone, organized and detail-oriented with a strong work ethic.
Data Entry
KPM Group
Livonia, MI
10.2011 - 05.2012
- Entering medical claim information, verifying insurance data, creating and updating excel spread sheets, answering telephone, copying faxing and filing
Medicare and Medicaid Enrollment Coordinator
United Health Group
Churchill, PA
01.2008 - 04.2011
- Finalized and processed enrollment applications., copy, filing and organizing patient information.
Member and Provider Service Rep
Unison Administration
Monroeville, PA
10.2005 - 12.2008
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly, while following HIPPA rules.
Education
Diploma - General Studies
Highland High School
Medical Terminology
Baker University
Medical Billing & Coding
Devry University
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Medical Practice Administrative Assistance
St Joseph Mercy Hospital
05.2012 - 11.2015
Data Entry
KPM Group
10.2011 - 05.2012
Medicare and Medicaid Enrollment Coordinator
United Health Group
01.2008 - 04.2011
Member and Provider Service Rep
Unison Administration
10.2005 - 12.2008
Medical Terminology
Baker University
Diploma - General Studies
Highland High School
Medical Billing & Coding
Devry University