Work History
Timeline
Skills
Overview
Summary
Work Preference
Business Name
Phone Number
Portfolio
Lori Atkinson

Lori Atkinson

Concierge Travel Consultant
American Fork ,UTAH

Work History

Concierge Travel Consultant

Curated Compass
07.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.
  • Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
  • Streamlined ticket booking process for local attractions, improving efficiency and guest satisfaction.
  • Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.

Timeline

Concierge Travel Consultant - Curated Compass
07.2024 - Current

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Excellent multitasking
  • Proactive attitude
  • Guest services
  • Telephone etiquette
  • Team player mentality
  • Hospitality
  • Exceptional communication
  • Training and mentoring
  • Guest experiences
  • Maintaining composure
  • Guest relations
  • Detail-oriented approach
  • Polite telephone etiquette
  • Safety procedures
  • Interpersonal communications
  • Conflict resolution
  • Administrative support
  • Cash handling
  • Reliable punctuality
  • Vendor interaction
  • Event planning
  • Team supervision
  • Reservations management
  • Effective decision making
  • Quality assurance
  • Community relations
  • Relationship building
  • Problem-solving
  • Customer service
  • Guest accommodations
  • Hospitality service expertise
  • Marketing
  • Discreet confidentiality
  • Management interaction
  • Fluent in multiple languages
  • Reservation coordination
  • Transportation coordination
  • Accurate record keeping
  • Attention to detail
  • Bookkeeping
  • Time management
  • Housekeeping
  • Project oversight
  • Travel coordination
  • Aviation regulations
  • Office streamlining
  • Social media networking
  • Consultative sales
  • Air travel
  • Cultural awareness
  • Decision-making
  • Multitasking and organization
  • Event planning experience
  • Team collaboration
  • Verbal and written communication
  • Issue troubleshooting
  • Client confidentiality
  • Emergency response
  • Stress management
  • Information management

Overview

1
1
year of professional experience

Summary

  • I am a service oriented hospitality professional with a strong background and track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. My Expertise is in managing guest requests and resolving any issues with a huge smile, so you as the customer has absolutely no worries.I look forward to hearing about your dream vacation as well as any exciting ideas for adventure and entertainment that you are looking forward to. I know together we can create a seamless and epic experience.

Work Preference

Work Type

Full TimeGig Work

Work Location

Remote

Business Name

Lori’s Curated Compass

Phone Number

385-336-7065

Portfolio

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