Lori B. Allery-Grant
Customer Service Representative
Fargo,ND
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
30
30
years of professional experience
Work History
Substitute Teacher
Belcourt School District
08.2018 - 01.2025
- Maintained positive learning environment for students
- Uphold class discipline to keep students safe and on task
- Tailored instruction to accommodate students with special needs or learning difficulties
- Managed classroom environments in absence of regular teachers, maintaining discipline and positive learning atmosphere
- Adapted quickly to different school policies and teaching environments
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
Loan Officer
Americash
08.2014 - 07.2018
- Advocated for clients during loan approval process, ensuring fair and equitable treatment
- Negotiated loan terms with clients, balancing their needs with organizational risk policies
- Resolved client inquiries and issues promptly, maintaining high levels of customer satisfaction
- Streamlined loan processing procedures, reducing approval time and improving client experience
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Developed strong relationships with customers through high levels of customer service.
Customer Service Representative
Amazon
11.2011 - 07.2014
- Managed difficult customer situations with professionalism and empathy
- Uphold company policies while ensuring customer satisfaction in all interactions
- Managed high-volume call center inquiries, ensuring customer satisfaction through effective communication
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions
- Resolved complex customer issues with patience and understanding
- Maintained customer records by updating account information in database
- Adapted communication style to meet needs of diverse customer base
- Negotiated with customers to find mutually beneficial solutions to billing disputes
- Enhanced customer loyalty by providing personalized service solutions
- Utilized conflict resolution skills to handle difficult customer service scenarios gracefully
- Developed customer feedback surveys to identify areas for service improvement
- Assisted customers in navigating company website or application during support interactions
- Coordinated with cross-functional teams to address customer concerns promptly
- Conducted training sessions for new hires on customer service best practices
- Documented all call information according to standard operating policies and procedures
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills
Computer Technician
Belcourt School District
08.1994 - 05.2011
- Troubleshot and resolved issues with customer PCs and laptops
- Installed new hardware, software versions and patches on networked systems
- Updated, installed and configured hardware, software and drivers to maximize system functionality
- Installed wiring and equipment for computer systems and multi-line telephones
- Installed and configured computer systems and applications
- Provided remote technical support to users
- Conducted training sessions for staff on new technologies
- Provided on-site technical support to clients
- Customized computer systems to meet specific user needs
- Managed user accounts and access permissions
- Organized and maintained inventory of computer parts and accessories
Education
Bachelor of Science (B.S.) -
Minot State University
Minot, North Dakota05.1994
Skills
- Troubleshooting
- Hardware Installation
- Software Installation
- System Configuration
- Technical Support
- Training
- User Account Management
- Inventory Management
- Customer Service
- Team Training
- Writing
- Issue Analysis
- Independent Judgement
- Assessment techniques
- Customer service
- Critical thinking
- Communication skills
- Time management
- Positive reinforcement
- Complex Problem-solving
- Records management
- Instructional technology
- Assessment administration
Timeline
Substitute Teacher
Belcourt School District
08.2018 - 01.2025
Loan Officer
Americash
08.2014 - 07.2018
Customer Service Representative
Amazon
11.2011 - 07.2014
Computer Technician
Belcourt School District
08.1994 - 05.2011
Bachelor of Science (B.S.) -
Minot State University
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