Lori Baltz
Wake Village ,TX
Summary
Proven track record in problem-solving and critical thinking. Excell in multitasking and maintaining attention to detail in high-pressure environments. Demonstrate exceptional teamwork and a positive attitude, significantly enhancing client satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Support Staff/Medical Records
Southwest ArkansasCounseling &Mental Health Clinic
12.2023 - Current
- Entered & updated clientele information
- Scheduled, confirmed, cancelled clientele appointment
- Verified insurance information
- Answered phones, directed calls accordingly
- Ran daily schedules, verified necessary appointments
- Processed medical record requests
- Ran & processed nightly deposit
Direct Care Night Supervisor
Thomson's RTC
01.2020 - 06.2021
- Monitored residents; corrected, resolved, reported any incidents between residents & staff to management
- Supervised residents: delegating tasks to maintain productivity & teach life skills
- Provided informal counseling, crisis intervention, mediation & conflict resolution when needed
- Administered medications & kept documentation
- Provided nightly documentation on each resident
Receptionist Clerk
Advanced Foot & Ankle Center
04.2019 - 09.2019
- Resolved customer problems and complaints
- Managed multiple tasks and met time-sensitive deadlines
- Kept reception area clean and neat to give visitors positive first impression
- Provided clerical support to company employees by copying, faxing, and filing documents
Education
Nursing
Collin County Community College
Plano, TXNursing
Austin Community College
Austin, TXSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
- Critical Thinking
- Calm Under Pressure
- Active Listening
- Problem Resolution
Timeline
Support Staff/Medical Records
Southwest ArkansasCounseling &Mental Health Clinic
12.2023 - Current
Direct Care Night Supervisor
Thomson's RTC
01.2020 - 06.2021
Receptionist Clerk
Advanced Foot & Ankle Center
04.2019 - 09.2019
Nursing
Collin County Community College
Nursing
Austin Community College
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