Lori Baran
Wheaton,Illinois(IL)
Summary
Detailed-oriented Patient Access Specialist dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, scheduling appointments, answering questions and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
15
15
years of professional experience
Work History
Patient Access Specialist
Northwestern Medicine
08.2020 - Current
- Answered incoming calls, performed patient scheduling and registration functions, answered questions, either routed the call to appropriate location or took messages.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
Operations Supervisor
Lifetime Fitness
05.2015 - Current
- Evaluated team member performance and productivity, provided feedback.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Cleaned the facility to an exceptional standard.
- Cleaned and stocked the locker rooms to an exceptional standard.
- Laundry, making sure that it moves accordingly.
- Excellent customer service engaging in customer's satisfaction.
Receptionist
Wheaton Eye Clinic
11.2019 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records through the Epic System.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Patient Access Representative
Optum Rx
11.2016 - 11.2019
- Answered incoming calls, took medication orders and payments.
- Providing excellent customer service by promptly answering patient inquiries.
- Checked on status of shipments of patients medications.
- Initiated prior authorizations on medications.
- Checked to make sure the formularies were covered by patients insurance.
- Followed document protocols to safeguard confidentiality of patient records.
Senior Staff Assistant
DuPage County Human Services
05.2009 - 11.2016
- Trained and supervised employees on office policies and procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Entered client files into the State of Illinois Data Base for billing.
- Filed client files.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
High School Diploma -
Glenbrook South High School
Glenview, ILSkills
- Insurance Verification
- Specialist Referrals
- Patient Scheduling
- Health Information Obtainment
- Eligibility Determination
Timeline
Patient Access Specialist
Northwestern Medicine
08.2020 - Current
Receptionist
Wheaton Eye Clinic
11.2019 - 08.2020
Patient Access Representative
Optum Rx
11.2016 - 11.2019
Operations Supervisor
Lifetime Fitness
05.2015 - Current
Senior Staff Assistant
DuPage County Human Services
05.2009 - 11.2016
High School Diploma -
Glenbrook South High School
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