Lori Barnes
Argyle,TX
Summary
Experienced healthcare professional with 14 years of senior care expertise, adept in operations management, client relations, team leadership, and compliance within the healthcare industry.
Overview
14
14
years of professional experience
Work History
Operations Manager
Right At Home
07.2015 - 11.2023
- Responded to all prospective leads and referrals, resulting in 90% conversion rate.
- Fostered profitable relationships with Veterans Administration case managers, consistently securing referrals that boosted agency profitability.
- Developed and executed strategic plans with cross-functional team members, optimizing agency profitability in alignment with organizational goals.
- Managed diverse team, overseeing HR, staffing, and clerical staff, ensuring meeting daily objectives.
- Implemented improved communication systems, bridging virtual and in-office teams, resulting in enhanced collaboration and workflow efficiency.
- Supervised caregiving staff of 70+, conducting performance reviews and implementing improvement plans, significantly increasing employee retention rates.
- Proactively addressed escalated incidents, resolving complaints with alternative solutions, enhancing client and caregiver satisfaction.
- Assessed and crafted precise care plans, ensuring clients received tailored homecare services aligned with their objectives.
- Performed client supervisory visits, ensuring continuous satisfaction with care services.
- Ensured agency compliance with state laws and regulations.
- Managed weekly billing and payroll reconciliation, meticulously cross-verifying against employee schedules to rectify any discrepancies.
- Effectively reviewed and resolved outstanding Accounts Receivable invoices, ensuring successful collections.
Staffing Manager
Right At Home
08.2009 - 07.2015
- Orchestrated recruitment processes, including interviewing, hiring, and training, maintaining high-quality caregiving team.
- Conducted presentations at CNA schools, successfully increasing applicant numbers among graduating classes.
- Coordinated day to day client and caregiver schedules, ensuring consistency and streamlined service.
- Ensured meticulous maintenance of employee files, aligning with state compliance regulations.
- Established strong client relationships through consistent communication, instilling confidence and trust.
- Initiated and executed employee referral programs, incentivizing staff retention and boosting overall satisfaction.
Education
General Studies
Pasadena City College
Pasadena, CASkills
- Customer Service
- Communication
- Problem-solving
- Leadership
- Active Listening
- Relationship Management
- Collaboration
- Facilitation
Timeline
Operations Manager
Right At Home
07.2015 - 11.2023
Staffing Manager
Right At Home
08.2009 - 07.2015
General Studies
Pasadena City College