Lori Barnes

Managed HR, staffing, and administrative teams to meet daily objectives, fostering collaboration through enhanced communication systems. Set clear expectations and goals, conducting weekly staff meetings to drive continuous improvement. Collaborated with HR to onboard 3-5 new hires weekly, ensuring compliance with state licensing standards. Achieved 70% conversion rate of potential referrals into home consultations, with a subsequent 90% conversion to clients. Cultivated relationships with VA case managers, boosting agency revenue through referrals. Addressed client complaints preemptively, enhancing satisfaction and preventing escalation. Supervised and reviewed performance of 70+ care team members, implementing improvement plans to increase retention. Developed and evaluated tailored care plans, aligning services with client objectives. Executed strategic plans to optimize agency profitability, aligning with organizational goals. Conducted weekly audits of timesheets for accuracy in billing and payroll. Reviewed and resolved outstanding Accounts Receivable invoices to ensure successful collections.