Lori Barron
Maricopa,AZ
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive problem-solving, process optimization, and strong support for team objectives.
Overview
13
13
years of professional experience
Work History
Team Lead/Inside Sales Representative
SAP/Tele-Verde
05.2021 - Current
- Identifying and generating new leads using various channels such as cold calling, email campaigns, social media, and networking.
- Qualify inbound leads and maintain ongoing relationships with potential customers.
- Conducted thorough research on target accounts, identifying key decision-makers, and tailoring outreach to engage prospects effectively.
- Set up meetings or calls between (prospective) customers and sales executives.
- Collaborate with sales and marketing teams to develop strategies for lead generation and qualification.
- Maintained accurate records of all interactions and activities in the CRM system.
- Stayed up-to-date with the company's products/services, industry trends, and competitor activities.
- Provided regular feedback to the sales and marketing teams on lead quality and campaign effectiveness.
- Met or exceed monthly and quarterly lead generation and appointment setting targets.
- Coached team members in techniques necessary to complete job tasks.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Inbound Customer Service Rep/Tablet Ticketing Rep
Jpay/Tele-Verde
12.2020 - 05.2021
- Resolved complaints to satisfy customers and encourage future transactions.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Demonstrated flexibility by adapting swiftly to changes in product offerings or company procedures, minimizing disruption to the customer experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
In Home Caregiver
Ernest Pete
04.2015 - 07.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Provided emotional support and companionship to clients.
- Provided essential medication reminders to ensure clients took prescriptions on time and in accordance with doctor''s orders.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Scheduled and coordinated medical appointments.
Guest Service Department Manager
McDonald's
12.2011 - 12.2014
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
- Trained employees on correct cooking techniques, safety standards and performance strategies.
- Sought out and implemented methods to improve service and team performance and boost business sustainability.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
- Interviewed, hired, and supervised back of house staff.
- Hired qualified staff to fill Customer Service and Team Lead positions.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Human Resource Management - Human Resource Management
American InterContinental University
Schaumburg, IL05-2027
Skills
- Service-driven attitude
- Coaching and mentoring
- Relationship building
- Attention to detail
- Process improvement
- Key performance indicators
- Client communication
- Marketing
- Teamwork and collaboration
- Performance improvement
- Mentoring
Timeline
Team Lead/Inside Sales Representative
SAP/Tele-Verde
05.2021 - Current
Inbound Customer Service Rep/Tablet Ticketing Rep
Jpay/Tele-Verde
12.2020 - 05.2021
In Home Caregiver
Ernest Pete
04.2015 - 07.2020
Guest Service Department Manager
McDonald's
12.2011 - 12.2014
Human Resource Management - Human Resource Management
American InterContinental University
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