Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Bencivengo

Holland

Summary

Dynamic and results-oriented Transplant Financial Coordinator with over 25 years of experience in healthcare finance and patient services. Known for driving operational excellence through expert handling of insurance verification, authorization processes, and financial counseling with precision and empathy. Skilled in building collaborative relationships across clinical teams, providers, and external agencies to support seamless care coordination. Passionate about stepping into leadership roles, mentoring peers, and contributing to strategic improvements that enhance patient outcomes and ensure regulatory compliance.

Overview

15
15
years of professional experience

Work History

Transplant Financial Coordinator

Baylor Scott & White Medical Center
11.2022 - Current


  • Deliver financial counseling to transplant recipients, ensuring comprehensive insurance coverage pre- and post-transplant, which improves access to care and supports successful long-term recovery.
  • Provide compassionate support to families facing financial hardships due to medical expenses, helping them navigate complex healthcare systems and identify resources for assistance.
  • Evaluate patient eligibility for federal and state insurance programs through detailed analysis of financial documentation, providing tailored recommendations aligned with individual needs.
  • Assist patients in understanding their benefits and coverage, clarifying complex insurance terms, and providing guidance on out-of-pocket expenses.
  • Contribute to committee reviews and cultivate strong partnerships with referring physicians to enhance coordination and collaboration in patient care management.
  • Minimize claim denials by meticulously verifying insurance coverage and streamlining pre-authorization procedures to ensure compliance and accuracy.
  • Monitor transplant waiting lists, prioritizing patients based on medical needs and urgency.

Revenue Cycle Representative

Baylor Scott & White Medical Center
11.2021 - 11.2022


  • Maintained monthly billing cycles to ensure timely issuance of invoices and statements.
  • Verified accuracy of billing data and corrected discrepancies.
  • Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
  • Coordinated new patient referrals by promptly verifying insurance and obtaining authorizations, ensuring timely processing and seamless information flow across departments.
  • Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
  • Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.

Claims Assistance Specialist

California Children's Services
06.2017 - 02.2021
  • Reviewed and processed applications for state-funded programs, ensuring eligibility compliance and timely benefit approvals.
  • Verified income and residency documentation to accurately determine program eligibility and support access to services.
  • Coordinated provider authorization requests with clinical teams to facilitate prompt reviews and streamline patient care delivery.
  • Communicated pre-certification decisions to members and providers, promoting transparency and efficient care coordination.
  • Managed Release of Information (ROI) requests in full compliance with HIPAA regulations, safeguarding patient confidentiality and data integrity.

Client Management Representative

Benefit & Risk Management Services TPA
01.2015 - 06.2017
  • Coordinated communication between brokers and clients to streamline transaction processes.
  • Scheduled appointments and meetings, optimizing broker availability and client engagement.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Ensured accurate billing and invoicing through diligent record keeping and organization skills.

Sr. Primary Admissions Representative

Coram Specialty Infusion Services
06.2010 - 01.2015
  • Verified insurance coverage and secured authorizations to support timely access to services.
  • Facilitated intake, admission, and utilization review for new referrals, ensuring efficient onboarding and care coordination.
  • Initiated pre-certification cases and routed them to clinical pharmacists for review, streamlining approval workflows.
  • Coordinated patient care with Home Health agencies to ensure continuity and quality of services.
  • Communicated authorization and referral details to providers, promoting transparency and efficient care delivery.
  • Scheduled RN visits and managed delivery logistics to meet patient needs and service timelines.
  • Maintained consistent and timely communication with patients, families, providers, and sales teams to support collaborative care and customer satisfaction.

Education

GED -

California Dept. of Education
Sacramento, CA

Skills

  • Healthcare Finance Knowledge
  • Insurance Verification & Authorization
  • Financial Counseling
  • Regulatory Compliance
  • Patient Advocacy
  • Collaborative Teamwork
  • Medical Billing Systems
  • Data Analysis & Reporting
  • Documentation & Case Management
  • Intake & Referral Coordination

Timeline

Transplant Financial Coordinator

Baylor Scott & White Medical Center
11.2022 - Current

Revenue Cycle Representative

Baylor Scott & White Medical Center
11.2021 - 11.2022

Claims Assistance Specialist

California Children's Services
06.2017 - 02.2021

Client Management Representative

Benefit & Risk Management Services TPA
01.2015 - 06.2017

Sr. Primary Admissions Representative

Coram Specialty Infusion Services
06.2010 - 01.2015

GED -

California Dept. of Education

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