Lori Betz
Aurora,IL
Summary
Lori Betz is a successful leader with over 25 years of invaluable experience at Health Care Service Corporation, Cigna Healthcare, Wells Fargo Bank, and Dishnetwork. She has a proven track record of leading being adaptable, approachable, creative, organized, thrives in a fast-paced environment, and collaborates across multiple departments,
Overview
8
8
years of professional experience
Work History
Senior Manager Operation - Compliance
HCSC
06.2025 - Current
- Leads, coaches, and develops the operations team responsible for state and other external complaint resolutions and report requests.
- Responsible for triaging the initial intake, conduct preliminary research and evidence gathering, collaborate across cross-functional teams and third-party vendors, ensure all collected evidence is accurately documented and accessible for review, draft, and submit final response to the appropriate Department of Insurance, Attorney General, Better Business Bureau, and CEO and Executive Escalations.
- Report management, including triage of monthly, quarterly, and annual Department of Insurance and Third Party Administrator report requests, coordinate legal consultation and data gathering, compile data, and submit finalized reports in format per instructions.
- Primary point of contact between internal teams and external entities.
- Responsible for the tracking of complaints and report requests and sharing relevant trends to internal departments.
- Accountable for the success of the team, and creates a culture of continuous process improvement, quality, and efficiencies.
- Responsible for the daily operational and financial performance, including budget preparation and invoice reconciliation of the departments.
- Ensure accurate and timely responses to personnel matters, planning and preparing operating budget and operational effectiveness for all areas of responsibility.
Chief of Staff
Cigna Healthcare and HCSC
03.2024 - 05.2025
- Key advisor and proxy to the Medicare Operations Senior Director responsible for ensuring the Senior Director was prepared to service $7.8M members, +1.6K Customer Service Advocates, representing $112.7M annual operating expenses.
- Instills trust through handling and upholding confidential policies pertaining to legal documents related to Center of Medicare and Medicaid Services audits, mandates, and mergers
- Prioritized and assisted with coordinating schedules and meetings.
- Responsible for making in-depth travel arrangements and creating the itinerary.
- Managed multiple projects Dedicated Medicare Operating Model, Shared Parent Capabilities, Global Service Partner Footprint, Define Customer Service roles.
Chief of Staff to Workforce Management
Cigna Healthcare
06.2018 - 02.2024
- Return on Investment (ROI) operational cost savings totaling 750K (2021), 450K (2022) 600K (2023) by reducing rework, supporting automation, and implement new technology.
- Oversite of 5000+ employees nationwide, 21 lines of business who support Medicare, Pharmacy, Employer plans including Managed Care.
- Strong leader that communicates with executive leaders and colleague’s organizational initiatives, up-to-date project plans, and keeping the Senior Director and team apprise of the company climate and culture.
- Prepare and present a weekly discussion forum to the executive leadership team to create synergies, partnerships, and influence key performance objectives.
- Trusted liaison between workforce management and extended operational business partners including contact center, training, human resources, clients, sales, and technology team.
- Panelist and planner for quarterly Town Halls.
- Create and execute multiple technical project plans that ensure we met and or exceed stakeholder’s expectations for annual enrollment period and open enrollment.
- Direct reports Net Promoter Scores (NPS) 81% that was accomplished by building trust and relationships with team, clear communication, driving vision and purpose, motivating staff, encouraging participation in local community events, hosting one-on-ones and skip levels with indirect reports, fostering an environment that encourages involvement in Employee Resource Groups. Diversity Equity and Inclusion, Culture Counsel, Standout employee motivation program, internal blogs, and active participation in the Society of Workforce Planning Professionals (SWPP).
Education
Bachelor of Science - Organizational Leadership
Olivet Nazarene University
Bourbonnais, IL06-2023
Associate of Arts - Business Administration
Olivet Nazarene University
Bourbonnais, IL06-2015
Skills
- Proficient in prioritizing tasks
- Meeting planning and coordination
- Strong verbal and written communication
- Skilled in Microsoft Office
Timeline
Senior Manager Operation - Compliance
HCSC
06.2025 - Current
Chief of Staff
Cigna Healthcare and HCSC
03.2024 - 05.2025
Chief of Staff to Workforce Management
Cigna Healthcare
06.2018 - 02.2024
Bachelor of Science - Organizational Leadership
Olivet Nazarene University
Associate of Arts - Business Administration
Olivet Nazarene University