Lori Bigos
Chattanooga,TN
Summary
Dedicated Client Service Associate with exceptional organizational skills and a proven ability to engage effectively with diverse customer bases. Recognized for enhancing client satisfaction through tailored support and problem-solving expertise. Seeking a role that values commitment and diligence in delivering outstanding service.
Overview
2024
2024
years of professional experience
Work History
Driver Support Specialist
US XPRESS ENTERPRISES, INC
Chattanooga, TN
01.2023 - 05.2023
- Compiled detailed insights into fuel consumption patterns and driver performance.
- Resolved discrepancies in shipment schedules quickly.
- Ensured smooth communication between operations and dispatch on shipment statuses.
- Facilitated resolution of customer complaints concerning deliveries.
- Analyzed driver logs to ensure accuracy and compliance with regulations.
- Scheduled routes for drivers based on delivery requirements and availability.
- Kept track of driver hours and miles to achieve maximum productivity in given hours.
- Ensured punctuality and compliance through tracking systems.
- Conducted periodic probation reviews of new drivers.
- Tracked drivers and tractors to maximize utilization.
- Communicated with team leaders to manage driver pay, bills, security, and home time.
Customer Service Representative
HomeServe USA - Contact Center
Chattanooga, TN
- Maintained a high level of professionalism when dealing with difficult customers.
- Followed up with customers after purchase or service delivery to ensure satisfaction levels were met.
- Utilized a computer system to track customer accounts and update order information.
- Provided product recommendations based on customer needs.
- Answered incoming calls from customers, providing prompt and accurate information.
- Researched customer inquiries and provided solutions in a timely manner.
Business Development Specialist
Village Volkswagen of Chattanooga
Chattanooga, TN
- Maintained an up-to-date knowledge of current industry trends in order to develop innovative approaches for growth.
- Developed and implemented business development strategies to increase market share.
- Implemented promotional activities such as print advertising campaigns, email campaigns, direct mailings.
- Created presentations for prospective clients that showcased company capabilities and expertise.
- Identified, evaluated, and pursued new business opportunities to expand corporate reach.
Business Development Specialist
Marshal Mize Ford
Chattanooga, TN
- Managed client accounts ensuring excellent service delivery throughout the lifecycle of each project.
- Implemented promotional activities such as print advertising campaigns, email campaigns, direct mailings.
- Created presentations for prospective clients that showcased company capabilities and expertise.
- Identified, evaluated, and pursued new business opportunities to expand corporate reach.
- Provided assistance to prospective clients to encourage high level of customer service.
Dispatcher
Dinner Delivered
Chattanooga, TN
- Ensured compliance with safety regulations and company policies.
- Resolved customer complaints related to service issues or delays.
- Assigned drivers to appropriate routes based on customer needs.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Provided timely updates to customers regarding their orders or requests.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Ladies Lead Merchandising Associate
Old Navy
Chattanooga, TN
- Assisted in the development of the visual merchandising strategy for all stores.
- Implemented promotional campaigns in-store using signage, mannequins and window displays.
- Resolved any customer service issues that arose during shopping experience.
- Trained new staff on company policies and procedures related to merchandise display.
- Analyzed market trends to inform buying decisions for upcoming seasons.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Provided guidance on best practices for shelf layout design based on category-specific objectives.
Education
Bachelor of Science - Business Administration And Entrepeneurship
Post University
Waterbury, CTSkills
- Punctual and reliable
- Appointment scheduling
- Problem-solving
- Map reading
- Customer service
- Attention to detail
- Interpersonal skills
- Inbound phone calls
- Data entry
- Training experience
- Typing 60 wpm
- Team leadership
Timeline
Driver Support Specialist
US XPRESS ENTERPRISES, INC
01.2023 - 05.2023
Customer Service Representative
HomeServe USA - Contact Center
Business Development Specialist
Village Volkswagen of Chattanooga
Business Development Specialist
Marshal Mize Ford
Dispatcher
Dinner Delivered
Ladies Lead Merchandising Associate
Old Navy
Bachelor of Science - Business Administration And Entrepeneurship
Post University
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