- Animal Care
- Crafting homemade beer using specialized equipment and brewing techniques
- Swimming
- Kayaking
- Growing herbs, vegetables, or fruits in home gardens
- Fashion and Style
- I have a passion for photography and editing photos
- Volunteering
- Baking
- Music
- Gym Workouts
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
Lori Billings
Rutland,Vermont
Summary
Offering strong foundation in healthcare principles and passion for patient support, eager to learn and develop in home health care environment. Delivers essential skills in medical terminology and patient care, ready to quickly adapt and expand knowledge. Ready to use and develop skills in administering medications and monitoring vital signs in [Desired Position] role.
Overview
24
24
years of professional experience
Work History
Home Health Care
Husband
Rutland, VT
04.2014 - 10.2021
- Championed patient rights and advocated for their needs, resulting in enhanced satisfaction with the home health care experience.
- Improved patient satisfaction by providing personalized home health care solutions and addressing individual concerns.
- Participated in continuing education opportunities to stay informed about the latest developments in the field of home health care consulting.
- Championed the adoption of innovative clinical practices and technologies, positioning the organization as a leader in home health care services.
- Attend all Doctors visits and surgeries
Easy Technician Sales Associate
Staples
Rutland, VT
01.2010 - 06.2015
- Assisted customers in selecting the most appropriate technology solutions for their needs.
- Maintained detailed records of customer inquiries and transactions for future reference as needed.
- Ensured adherence to company policies by proactively identifying potential risks or discrepancies within the workplace.
- Educated customers on proper device usage and maintenance, reducing returns and exchanges significantly.
Customer Service Representative
Central Vermont Public Servic
Rutland, Vermont
09.1997 - 09.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Help Customer figure out how to make payments too get power turned back on
Customer Service
Central Vermont Public Service
Rutland, VT
09.2003 - 07.2005
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Managed daily operations, ensuring smooth workflow and top-quality customer service.
- Maximized client retention through exceptional customer service and timely followups.
- Enhanced attendee experience by providing exceptional customer service during conventions.
- Help Customer get service on Water Tanks
- Help Customer decide what size tanks they need
Human Resources Assistant
Central Vermont Customer Service
Rutland, VT
09.1997 - 09.1998
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Process workman's Comp claims
Education
Associate of Applied Science - Accounting
Rutland Business College
Rutland, VT06-1979
High School Diploma -
Black River High School
Ludlow, Vermont06-1977
Skills
- Home health care experience
- Home Health Care Familiarity
- Home health care expertise
- Home health care coordination
- People Skills
- Help people with concerns
Accomplishments
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
Interests
Timeline
Home Health Care
Husband
04.2014 - 10.2021
Easy Technician Sales Associate
Staples
01.2010 - 06.2015
Customer Service
Central Vermont Public Service
09.2003 - 07.2005
Customer Service Representative
Central Vermont Public Servic
09.1997 - 09.2007
Human Resources Assistant
Central Vermont Customer Service
09.1997 - 09.1998
Associate of Applied Science - Accounting
Rutland Business College
High School Diploma -
Black River High School