Lori Bofman
Santa Monica,CA
Summary
Experienced and compassionate Surgery Coordinator with a proven track record in managing all aspects of surgical scheduling, insurance verification, and patient education. Skilled in HIPAA compliance, medical record management, and pre/post-operative planning. Adept at delivering personalized care while maintaining operational efficiency and accuracy in high-paced clinical environments. Recognized for coordinating seamless surgical workflows, ensuring patient satisfaction, and supporting clinical teams with exceptional administrative and interpersonal skills.
Overview
34
34
years of professional experience
Work History
Administrative Surgery Coordinator
TheSpinePro
Beverly Hills, CA
04.2025 - Current
- Coordinated and scheduled surgical procedures to enhance operational efficiency.
- Increased sales by 60% through strategic initiatives.
- Ensured completion of necessary pre-operative testing and evaluations for patient readiness.
- Facilitated communication among surgical teams, surgeons, and hospital staff to streamline processes.
Lead Patient Care Coordinator
Regenerative Medicine LA
West Hollywood, CA
01.2022 - 01.2025
- Managed patient education and preparation regarding treatment procedures and follow-up appointments.
- Ensured accurate completion and filing of all necessary documentation and medical records.
- Collaborated with insurance companies and healthcare providers to secure timely payments.
Executive Assistant To CEO
Martin Defense Group
Honolulu, HI
01.2018 - 01.2021
- Orchestrated daily office operations, delivering exceptional support to CEO and President.
- Conducted research for documents and correspondence on behalf of CEO.
- Represented executive leadership in internal and external communications, screening inquiries effectively.
- Executed routine administrative tasks, including photocopying, filing, and maintaining organized records.
- Coordinated travel arrangements, prepared itineraries, and managed logistics for executives.
- Submitted expense reports while adhering to strict confidentiality protocols for sensitive information.
- Demonstrated initiative and efficiency in meeting tight deadlines across various tasks.
- Provided comprehensive support to high-level executives while managing all office functions.
Surgery Coordinator
Dr. Charles Lee
Beverly Hills, CA
01.2014 - 01.2018
- Executed insurance verification of benefits and eligibility for optimal patient care.
- Organized charts, documents, and supplies to enhance team productivity.
- Collaborated with patients to provide tailored care and support.
- Safeguarded patient information by meticulously completing medical records.
- Educated patients on surgeries and developed comprehensive pre- and post-operative treatment plans.
- Managed all surgical services, including planning, scheduling, coordination, and procurement of supplies.
- Updated policies and procedures to improve resident assessments and overall care quality.
- Coordinated surgical cases and travel arrangements while ensuring top-tier service delivery.
Front Office Supervisor
Younique Cosmetic Surgery
Santa Monica, CA
01.2008 - 01.2013
- Help in medical office build-out in getting proper accreditation to operate
- Arranged all office parties and events
- Handled scheduling, billing, insurance, collections, phone, and employee bi-weekly payroll
Front Office Supervisor
Alpha Surgical
Beverly Hills, CA
01.2006 - 01.2008
- Greeted and checked in/out patients to ensure smooth operations.
- Scheduled appointments for four surgeons and managed incoming calls efficiently.
- Obtained authorizations for surgeries, CPAP, CT, and MRI tests promptly.
- Managed petty cash for doctors, ensuring accurate financial records.
- Collected full payments post-service, maintaining compliance with billing procedures.
- Provided compassionate care and education to patients regarding post-procedure instructions.
- Pre-certified and scheduled test procedures to facilitate timely patient care.
- Verified documentation accuracy and validity within updated systems.
Business Manager
Senior Artist Colony
Burbank, CA
01.2005 - 01.2006
- Oversaw daily management operations, ensuring safety and maintenance of facilities.
- Maintained filing system and handled rent collection, tenant onboarding, and evictions.
- Conducted monthly inspections of all apartments to identify issues.
- Interacted with office staff on budgeting, accounts payable, and leasing activities.
- Reported property financial status, occupancy rates, and expiring leases to owners.
- Mediated tenant disputes and resolved contractor-related challenges.
- Coached property managers to enhance team performance and operational efficiency.
- Created work schedules and budgets to optimize resource allocation.
Leasing Consultant
MediciMedici
Los Angeles, CA
01.2002 - 01.2005
- Conducted property tours with prospects, emphasizing model units for effective engagement.
- Welcomed clients warmly, delivering comprehensive information on rental properties.
- Updated apartment availability reports regularly to reflect current listings.
- Processed applications efficiently for timely approvals.
- Prepared and typed leases, ensuring accuracy in all documentation.
Customer Service Representative
Southwest Airlines
Burbank, CA
01.1992 - 01.2001
- Managed airline ticketing, counter, and gate services using SABRE for efficient passenger processing.
- Delivered high-quality customer service by resolving passenger concerns with professionalism in high-pressure situations.
- Maintained composure during peak travel times, implementing quick solutions to enhance passenger experiences.
Education
Certificate - Management
Legacy Partners
Irvine, CA01.2004
Travel Industry
Travel Institute of The Pacific
01.1988
Skills
- Advanced English proficiency
- HIPAA compliance
- Medical records management
- Surgical scheduling and planning
- Insurance verification
Timeline
Administrative Surgery Coordinator
TheSpinePro
04.2025 - Current
Lead Patient Care Coordinator
Regenerative Medicine LA
01.2022 - 01.2025
Executive Assistant To CEO
Martin Defense Group
01.2018 - 01.2021
Surgery Coordinator
Dr. Charles Lee
01.2014 - 01.2018
Front Office Supervisor
Younique Cosmetic Surgery
01.2008 - 01.2013
Front Office Supervisor
Alpha Surgical
01.2006 - 01.2008
Business Manager
Senior Artist Colony
01.2005 - 01.2006
Leasing Consultant
MediciMedici
01.2002 - 01.2005
Customer Service Representative
Southwest Airlines
01.1992 - 01.2001
Certificate - Management
Legacy Partners
Travel Industry
Travel Institute of The Pacific
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