Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Bohanon

Reed,KY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Shift Manager

Popeyes® Louisana Kitchen
Owensboro, KY
07.2024 - Current
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Answered phone calls and welcomed visitors to office.
  • Maintained business records by updating customer information.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Resolved conflicts between staff members in a professional manner.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Upheld company standards and compliance requirements for operations.
  • Coached employees on interactions with customers to drive exceptional service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Identified needs of customers promptly and efficiently.

Office Assistant

people plus
Henderson, KY
10.2023 - 11.2024
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Maintained an organized filing system of paper documents and electronic files.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Conducted data entry tasks with a high level of accuracy and efficiency.

Human Resources Assistant

Manpower Temporary Services
Owensboro, KY
07.2022 - 02.2023
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Maintained office supplies, distributed mail, and processed invoices for payment.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Planned and managed new hires using strategic personnel, staffing and position management practices.
  • Interviewed Persons for new employment.
  • Answered and redirected incoming phone calls for office
  • Organized new employee orientation schedules for new hires
  • Assisted with on-boarding process of all new hires
  • Posted positions through approved recruitment channels
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Organized new employee orientation schedules for new hires.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Coordinated employee training programs to improve productivity and performance.
  • Administered compensation, benefits, and performance management systems at direction of supervisor.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Coordinated itineraries and scheduled appointments for human resources staff.
  • Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
  • Applied mediation and collaboration to successfully resolve employee complaints and grievances.
  • Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
  • Filed paperwork, sorted, and delivered mail and maintained office organization
  • Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
  • Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
  • Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
  • Prepared job postings for open positions on the company website and other job boards.
  • Reviewed resumes submitted by applicants for open positions.
  • Assisted with planning, organizing and coordinating company events.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.

Infant Day Care Worker

Heritage Preschool
11.2021 - 12.2021
  • Watched infants to 1 year old and changed diapers, played, fed, and laid down for naps.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Meticulously sanitized toys and play equipment.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Carried out day-to-day duties accurately and efficiently
  • Prepared variety of different written communications, reports and documents

Crisis Intervention Specialist

River Valley
09.2021 - 10.2021
  • RiverValley Crisis Unit
  • Watched and cared for short term patients, in crisis
  • Passed out meds when needed, Audited all client files- every night
  • Scanned paperwork into the system, planned group meetings and gave group meetings.
  • Worked with customers to understand needs and provide excellent service
  • Maintained energy and enthusiasm in fast-paced environment
  • Carried out day-to-day duties accurately and efficiently
  • Actively listened to customers' requests, confirming full understanding before addressing concerns

Education

Associate of Science - Criminal Justice

Daymar College - Owensboro
Owensboro, KY
06-2011

Skills

  • Administrative Support
  • Call Handling
  • Data Entry
  • Mail Handling
  • File Maintenance
  • Clerical Support
  • Invoice Processing
  • Mail Sorting and Distribution
  • File Organization
  • Valid Driver's License

Timeline

Shift Manager

Popeyes® Louisana Kitchen
07.2024 - Current

Office Assistant

people plus
10.2023 - 11.2024

Human Resources Assistant

Manpower Temporary Services
07.2022 - 02.2023

Infant Day Care Worker

Heritage Preschool
11.2021 - 12.2021

Crisis Intervention Specialist

River Valley
09.2021 - 10.2021

Associate of Science - Criminal Justice

Daymar College - Owensboro

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Lori Bohanon