LORI BOYD
Scottsdale,AZ
Summary
Passionate and customer focused professional with experience in office management, accounting support and customer service. Strong interpersonal and relationship management abilities, complimented by top-notch communication and professionalism. Known for creating a positive and efficient work environment
Overview
14
14
years of professional experience
Work History
Front Office/Rooms Supervisor
Hilton Scottsdale Resort and Villas
06.2022 - Current
- Responsible for all aspects of front office operations for a luxury resort with 250 rooms and signature food and beverage concepts
- Ensure highest level of customer service while making reservations, checking guests in and out, answering phones, settling guest payments and providing concierge services
- Implement revenue management strategies to optimize room occupancy and rates
- Manage room inventory and reservations using the property management system.
Phlebotomist
AllHealth
01.2018 - 03.2022
- Performed venipuncture and capillary specimen collection
- Collected patient demographic and insurance information
- Discussed the collection process, ensuring 70+ weekly patients left knowing that their care was top priority.
Office Manager
My Home Sweet Home Assisted Living Home
08.2010 - 07.2017
- Directly responsible for building relationships and providing both emotional and social support to clients and their families
- Conducted pre-admission screenings and facility tours
- Responsible for accounts payable/receivable and payroll
- Maintained patient records, including medication administration and documentation of daily activities
- Provided hope, support, encouragement and respect to each and every client.
Education
Medical Assistant -
IIA
Skills
- Communication
- Meticulous attention to detail
- Schedule Management
- Staff Training
- Administrative Support
- Client Relations
- Time Management
- Multi-line phone proficiency
Timeline
Front Office/Rooms Supervisor
Hilton Scottsdale Resort and Villas
06.2022 - Current
Phlebotomist
AllHealth
01.2018 - 03.2022
Office Manager
My Home Sweet Home Assisted Living Home
08.2010 - 07.2017
Medical Assistant -
IIA
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