Lori Brackett
Taylors,SC
Summary
Experienced legal professional with 15 years as a Legal Practice Assistant and 10 years as a Senior Legal Biller in fast-paced law firms. Skilled in legal administrative support, case management, timekeeping compliance, and client billing for major litigation and corporate practices. Proficient in managing billing systems like Aderant and Elite, ensuring compliance with client billing guidelines. Recognized for attention to detail, confidentiality, and streamlining legal operations for efficiency and profitability. Team player who excels under pressure, providing accurate support to attorneys and finance teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Appeals Specialist
Jobot
10.2024 - 04.2025
- Collaborated with cross-functional teams to gather necessary documentation and evidence to support the appeals process.
- Managed high-stress situations with professionalism, ensuring that appeals were handled promptly and accurately even under tight deadlines or heavy caseloads.
- Achieved successful appeal outcomes by meticulously reviewing and analyzing claim denials, identifying errors, and presenting persuasive arguments.
- Consistently met or exceeded performance metrics, demonstrating a strong understanding of the claims review process and an unwavering commitment to achieving positive results for clients.
- Maintained high levels of accuracy in all written correspondence, ensuring clear communication with relevant stakeholders during the appeals process.
- Expedited resolution times for appeals cases by efficiently managing workload and prioritizing urgent matters.
Billing Specialist
Maynard Nexsen
10.2024 - 01.2025
- Prepared and posted itemized bills for services rendered for multiple attorneys.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Responded to customer concerns and questions.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Researched and resolved billing discrepancies to enable accurate billing.
Billing Specialist
Fisher Phillips
04.2024 - 09.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
Senior Billing Specialist
Ogletree Deakins
06.2015 - 04.2023
- Enhanced customer satisfaction by addressing billing inquiries professionally and providing effective solutions.
- Participated in regular training sessions, staying up-to-date with the latest tools, procedures and best practices, ultimately enhancing job performance.
- Contributed to process improvements within the department by actively participating in brainstorming sessions, offering suggestions, and implementing approved changes.
- Mentored junior billing specialists, sharing best practices and fostering a collaborative work environment.
- Demonstrated strong attention to detail by identifying and correcting minor errors before they escalated into major issues, contributing to overall accuracy in billing processes.
- Worked with multiple departments to check proper billing information.
- Prepared itemized bills for services rendered for multiple attorneys throughout the country.
- Used data entry skills to accurately document data.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Utilized various software programs to process customer payments.
Office Manager / Legal Assistant
Law Office of William H Thomas III
11.2013 - 06.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Drafted pleadings, correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
Bookkeeper
Salad & Manios
06.2014 - 05.2015
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Prepared monthly bank reconciliations to ensure accurate representation of company's financial position.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Completed tax forms in compliance with legal regulations.
- Generated detailed financial reports for management review, facilitating informed decision making.
Legal Assistant
Panichi Law Office
01.2010 - 02.2012
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations
- Increased client and attorney satisfaction by efficiently managing deduction reports
- Reduced errors in appeal submissions by proofreading for accuracy before submission.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal
- Maintained numerous eBilling platforms to ensure proper timeline and documentation of deadlines.
- Effectively communicated with timekeepers regarding their specific deductions, as well as provide additional information as requested to ensure proper handling of the appeal.
Education
General Courses
Lincoln Land Community College
Springfield, ILSkills
- Effective communication
- Professionalism and ethics
- Continuous learning mindset
- Teamwork and collaboration
- HIPAA compliance
- Fluent in legal terminology
- Insurance billing expert
- Legal codes expertise
- Time and billing
Certification
Microsoft Suite
SC Notary Public
Accomplishments
Trained and mentored 8 junior staff, leading to a few promotions over time.
OD Values In Action Award
Nominated by managing partner and senior office administrator
Publications
“Robin,” The Harvester – Lincoln Land Community College, April 2002
Timeline
Appeals Specialist
Jobot
10.2024 - 04.2025
Billing Specialist
Maynard Nexsen
10.2024 - 01.2025
Billing Specialist
Fisher Phillips
04.2024 - 09.2024
Senior Billing Specialist
Ogletree Deakins
06.2015 - 04.2023
Bookkeeper
Salad & Manios
06.2014 - 05.2015
Office Manager / Legal Assistant
Law Office of William H Thomas III
11.2013 - 06.2015
Legal Assistant
Panichi Law Office
01.2010 - 02.2012
General Courses
Lincoln Land Community College