Results-driven Senior Contract Manager with over 25 years of contract experience in drafting, negotiating and managing contracts in the telecom industry. Emphasis on operational efficiency, cost-effectiveness and professionalism when working with customers.
Overview
18
18
years of professional experience
Work History
Senior Contract Manager
Prepaid Wireless Wholesale, LLC (PWG)
07.2023 - 02.2025
Implemented robust contract administration procedures, ensuring accurate documentation and efficient record-keeping practices.
Enhanced contract negotiation processes by implementing strategic planning and risk assessment techniques.
Reduced organizational exposure to potential liabilities by conducting thorough due diligence on prospective customers , ensuring compliance with industry regulations and ethical standards.
Provided expert guidance on contractual matters to senior leadership, supporting informed decision-making processes.
Drafted Agreements, Amendments, Non-Disclosure Agreements and all other contractual documents to support customer base.
Senior Contract Manager – Wholesale Operations
T-Mobile (f/k/a Sprint)
05.2008 - 07.2023
Monitored contracts' performance to detect non-compliance with terms and organize proactive resolutions.
Successfully managed high volumes of contracts simultaneously while meeting tight deadlines and ensuring accuracy.
Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
Provided expert guidance on contractual matters to project managers, facilitating smooth project execution.
Tracked contracts for management and issued regular tracking reports and executive reports covering current status and upcoming milestones.
Developed strong relationships with partners and vendors, fostering mutually beneficial partnerships.
Maintained and developed contract database with key contract terms for customers.
Publish Wholesale Contract Playbook to assist Sales with negotiation terms of the contract and improve Sales processes and approvals.
Achieved successful contract negotiations by thoroughly reviewing and analyzing proposals, agreements, and terms.
Collaborated with cross-functional teams to develop comprehensive contract strategies aligned with company objectives.
Improved efficiency of contract management processes through the implementation of a centralized database system.
Sales Operation Specialist
Sprint Corporation
07.2007 - 05.2008
Reviewed and analyzed contracts to determine appropriate billing structure and timelines provided in contracts for implementation purposes.
Administered and provided knowledge and data tests for the bulk activation process.
Managed and worked with functional groups to test and create billing codes and requirements for Operations team.
Coordinated with Operations, project managers and support teams to ensure successful deployments for customers.
Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
Provided ongoing training and support to sales team members, driving continuous improvement in performance metrics.
Boosted sales efficiency by streamlining processes and implementing new strategies.
Education
Bachelor of Science - Legal Assistant
Avila University
Kansas City, Missouri
01.1998
Associates Degree - Paralegal Certificate
Longview Community College
Lee’s Summit, Missouri
01.1995
Skills
Contract drafting
Contract administration
Records and database management
Sales process optimization
Legal compliance
Salesforce
Professional Highlights/Awards
Annual Momentum Award for Customer Deployments (2007)
Excellence Award –Successful Delivery of Requirements - Sprint Products to UBP Conversion Team (2007)
Excellence Award – Successful and timely delivery of multiple exclusive customer contracts (2008)
Excellence Award – Development of New Customer Access Database for all MVNO contracts to eliminate manual work (2009)
2007 Annual Momentum Award for Customer Deployments (2007)
T-Mobile Q1 Winners Circle Award (2021)
Timeline
Senior Contract Manager
Prepaid Wireless Wholesale, LLC (PWG)
07.2023 - 02.2025
Senior Contract Manager – Wholesale Operations
T-Mobile (f/k/a Sprint)
05.2008 - 07.2023
Sales Operation Specialist
Sprint Corporation
07.2007 - 05.2008
Associates Degree - Paralegal Certificate
Longview Community College
Bachelor of Science - Legal Assistant
Avila University
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