Lori Brewer
Kingwood,TX
Summary
Professional customer service expert and accomplished business owner with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Uses independent decision-making skills and sound judgment to positively impact company success. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
23
23
years of professional experience
Work History
Owner
Shirts Bling & Other Things
01.2012 - Current
- Managed day-to-day business operations.
- Receive, design and process orders for custom apparel and promotional products
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Established loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Customer Service Representative
Chewy.com
09.2024 - 12.2025
- Managed high-volume call and chat traffic while maintaining quality service standards.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating multiple systems, placing orders, and answering inquiries from clients.
- Consistently exceeded performance goals every month
- Exceeded first-call resolution targets by actively listening to customers concerns and addressing them thoroughly.
- Handled 3 chats simultaneously assisting customers with various issues related to their account
Fleet Dispatcher and Service Advisor
Sullivan's Advanced Fleet Service
11.2005 - 06.2007
- Led and supervised team of 10-15 technicians across three cities (Houston, Dallas, and San Antonio), coordinating rapid dispatch and repair services for fleet trucks.
- Conducted geographical location spotting and map reading to support fleet personnel.
- Tracked purchase orders and approved vendor invoices for outside services.
- Developed strong relationships with key customers, fostering loyalty through consistent communication and exceptional service quality.
Automotive Service Advisor
Sullivan's Advanced Auto Care
09.2002 - 11.2005
- Managed front counter operations, overseeing team of four technicians independently. Achieved sales totaling $100,000 in automotive repairs within a single month.
- Facilitated communication between customers, technicians, and other dealership departments to ensure seamless service experience for all parties involved.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Education
Sam Houston State University
Huntsville, TXHigh School Diploma -
Kingwood High School
Kingwood, TX05.2001
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Data entry
- Customer satisfaction
- Call center operations
- Empathy display
- Quality assurance
- Live Chat
- Account management
- Problem-solving
Timeline
Customer Service Representative
Chewy.com
09.2024 - 12.2025
Owner
Shirts Bling & Other Things
01.2012 - Current
Fleet Dispatcher and Service Advisor
Sullivan's Advanced Fleet Service
11.2005 - 06.2007
Automotive Service Advisor
Sullivan's Advanced Auto Care
09.2002 - 11.2005
Sam Houston State University
High School Diploma -
Kingwood High School