Lori Brewster
Mesa,AZ
Summary
Detail-oriented and results-driven Case Management Coordinator with 13 years of experience in case management, dedicated to ensuring smooth transitions for patients from healthcare facilities to their homes or other care settings. Proven ability to develop and implement effective discharge plans, collaborate with healthcare teams, and advocate for optimal patient outcomes. Seeking a challenging role to contribute my skills and expertise to enhance the quality of patient care.
Overview
13
13
years of professional experience
Work History
Case Management Coordinator
Tenet Health
04.2011 - Current
- Coordinate and facilitate communication between clients, healthcare providers, and support services to ensure seamless delivery of care.
- Served as a mentor to new case management coordinators, providing guidance and support throughout the onboarding process.
- Monitor and evaluate client progress, adjusting care plans as needed to achieve optimal outcomes.
- Improved patient outcomes with timely interventions and proactive case management solutions.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Served as a liaison between patients, families, providers, and community resources to facilitate seamless transitions throughout the continuum of care.
- Collaborated with insurance companies to obtain authorizations for needed services while minimizing out-of-pocket costs for patients.
- Identified potential barriers to successful outcomes, proactively developing action plans to mitigate risks or address challenges.
- Provided leadership, guidance and support to staff members.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required and documented services provided.
- Provide guidance and support to clients and their families, offering resources and assistance in navigating healthcare systems.
- Maintain accurate and up-to-date documentation of client interactions and progress.
- Enhanced patient care by coordinating services and resources for optimal case management outcomes.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Monitored patient progress, regularly updating documentation and communicating relevant information to all pertinent parties involved in patients care plan.
- Developed strong relationships with healthcare providers to ensure patient-centered care was consistently provided.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
GED -
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ06.2021
Skills
- Proficient in MS Office, Cerner, Allscripts, Navihealth, Avaya
- Organization and Time Management
- Written and verbal communication
- Problem Resolution
- Attention to Detail
- Interdisciplinary collaboration
- Policy Knowledge
- Problem-Solving
- Client Advocacy
Timeline
Case Management Coordinator
Tenet Health
04.2011 - Current
GED -
Maricopa Community Colleges - Rio Salado Community College