Hiking, Swimming horseback riding
Lori Brown
Alford,FL
My life is my message.
Mohandas Gandhi
Summary
Dynamic and detail-oriented professional with extensive experience at CyberSynergy, excelling in authorization management and insurance verification. Proven ability to enhance client satisfaction through effective communication and relationship-building. Committed to maintaining confidentiality while optimizing appointment processes, ensuring seamless coordination between medical staff and patients.
Overview
8
8
years of professional experience
Work History
Referral Management Clerk
CyberSynergy
08.2024 - 11.2024
- Scheduled appointments with specialists on behalf of clients.
- Verified insurance benefits and eligibility forActive Duty Soliders procedures before referring clients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Built professional relationships with service providers.
Appointment Clerk /Referral Management Clerk
BG Consulting
04.2023 - 08.2023
- Provided exceptional customer service, assisting clients in selecting suitable appointment times based on their preferences and availability.
- Maintained a comprehensive knowledge of company services, offerings, and policies to provide accurate information and guidance to clients during appointment booking interactions.
- Elevated client experiences through active participation in continuous improvement initiatives and implementing feedback-driven enhancements to appointment processes.
- Optimized resource allocation within the organization by strategically assigning appointments based on provider specialties and expertise areas.
- Served as a liaison between medical staff and patients, effectively communicating appointment details and necessary preparation steps.
- Ensured compliance with privacy regulations by protecting sensitive client information during all stages of the appointment process.
- Answered approximately100+ calls per day regarding appointment requests, concerns and inquiries.
- Assisted in the training of new staff members on company policies, procedures, and software systems to maintain consistency across the team.
Ward Clerk
Clifford Chester Veterans Nursing Home
05.2022 - 07.2023
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
- Filled out records, staffing sheets, and patient documents.
CNA
Clifford Chester Veterans Nursing Home
08.2017 - 04.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
CNA Student
Clifford Chester Veterans Nursing Home
02.2017 - 08.2017
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
- Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
Education
GED -
05-1988
Skills
- Authorization management
- Physician authorizations
- Insurance verification
- Confidentiality adherence
Certification
- Licensed CNA 2017- Present
Accomplishments
- Achieved HIPPA certs. by completing all testwith accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Disabled Veterans
Work Preference
Work Type
Part TimeWork Location
On-SiteInterests
Languages
English
Timeline
Referral Management Clerk - CyberSynergy
08.2024 - 11.2024
Appointment Clerk /Referral Management Clerk - BG Consulting
04.2023 - 08.2023
Ward Clerk - Clifford Chester Veterans Nursing Home
05.2022 - 07.2023
CNA - Clifford Chester Veterans Nursing Home
08.2017 - 04.2022
CNA Student - Clifford Chester Veterans Nursing Home
02.2017 - 08.2017
Piedmont Technical College - GED,
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