Lori Bruce
Kenner,LA
Summary
I am a reliable person who has good work ethics. I am always on time and follow the rules.
Overview
31
31
years of professional experience
Work History
Wheelchair Agent
Bags Inc.
10.2023 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
- Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
- Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.
- Upheld strict compliance with security protocols while escorting passengers through secure areas of the airport.
- Collaborated with ground staff to ensure seamless coordination of services for passengers requiring special assistance.
- Transported over Number passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Contributed to a positive airport environment by consistently maintaining a professional demeanor and engaging in respectful communication.
- Demonstrated sensitivity to diverse populations, treating all passengers with dignity and respect regardless of their physical limitations or cultural backgrounds.
- Facilitated smooth travel experiences by providing exceptional customer service and addressing individual needs.
- Promoted a culture of safety by properly maintaining equipment, reporting any issues or damages immediately, and adhering to established safety guidelines in all aspects of work performance.
- Supported airline operations by promptly responding to gate assignment changes and adapting to schedule adjustments.
- Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
- Located and read airport monitors to determine arrival and departure information.
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
- Effectively communicated pertinent information regarding wheelchair users'' needs to relevant airline personnel, ensuring proper accommodations were made available on flights.
- Ensured timely boarding for passengers with disabilities, carefully navigating through crowded terminals.
- Guaranteed safe transportation between gates by expertly navigating the complexities of airport layout while maneuvering wheelchairs with precision.
- Accurately documented each assisted passenger''s information, maintaining organized records and ensuring timely billing of services rendered.
- Provided clear directions and guidance for visually impaired travelers, offering personalized attention throughout their journey.
- Consistently met high standards of professionalism, adhering strictly to company dress code and grooming policies while representing employer brand positively in public spaces.
- Escorted handicapped passengers from terminal to aircraft.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Tagged baggage and routed to appropriate location for loading and screening.
- Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
- Announced flight status updates and information about gate changes over PA system.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Oversaw ticketing, gate and ramp services.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Provided customers with information on routes, timetables or concourses.
- Provided boarding assistance to elderly, sick or injured people.
- Answered questions regarding flight schedules, travel routes and arrival times.
Ramp Agent
WFS
09.2023 - 12.2023
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded packages,containers and on flights.
Utility Worker
Silgan Plastics
04.1993 - 04.2022
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Collected and disposed of trash and debris.
- Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
- Verified that all safety procedures were followed while working on the floor.
- Lifting up to 50lbs
- Measuring and inspecting bottles
- Detail cleaning
- Reading speck sheet
- Packing bottles into box
Cake Decorating
Claudia Kingcake
01.2023 - Current
- Streamlined the cake decorating process for increased efficiency and reduced waste.
- Gained proficiency in various pastry techniques, including chocolate tempering, sugar sculpting, and cake decorating.
- Boosted student confidence with personalized feedback and constructive criticism on their cake decorating projects.
- Innovated new cake decorating trends using various techniques, attracting clientele seeking unique custom designs.
- Demonstrated versatility by assisting with other bakery tasks as needed, including cake decorating and pastry preparation.
- Trained new employees in proper cake filling techniques, ensuring consistent quality across all products.
- Shipping kingcakes
- Detail cleaning machinery
Server
Game On Party Planners
04.2023 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
Education
East Noble High School
Kendallville, IN05.1990
Skills
- Wheelchair Navigation
- Disability Awareness
- Safety awareness
- Professionalism and Courtesy
Timeline
Wheelchair Agent
Bags Inc.
10.2023 - Current
Ramp Agent
WFS
09.2023 - 12.2023
Server
Game On Party Planners
04.2023 - 09.2023
Cake Decorating
Claudia Kingcake
01.2023 - Current
Utility Worker
Silgan Plastics
04.1993 - 04.2022
East Noble High School