Lori Bruther
Laughlin Plastic Surgery LLC
Annapolis,MD
20
years of professional experience
Dynamic Practice Manager and Surgical Coordinator at Laughlin Plastic Surgery LLC, skilled in optimizing workflow and enhancing patient satisfaction. Expert in HIPAA compliance and records management, I fostered a collaborative team environment, boosting staff morale and improving operational efficiency. Proven ability to manage complex scheduling and address patient concerns with empathy.
Work History
Practice Manager and Surgical Coordinator
8 Years 4 Months- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
Front Desk Medical Receptionist
7 Years 10 Months- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
Education
High School Diploma
Skills
Schedule management
Staff management
Practice management
Workflow management
Records management
Supplies ordering
Human resources
Bookkeeping
Managing medical practices
Managing files and records
HIPAA and OSHA regulations
Staff scheduling
Patient education
Employee supervision
HIPAA guidelines
Records maintenance
Timeline
Practice Manager and Surgical Coordinator
Laughlin Plastic Surgery LLC
11.2016 - 03.2025Read More
Front Desk Medical Receptionist
Plastic Surgery Specialists
04.2005 - 02.2013Read More
Arundel High School
High School Diploma
Read More