Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Bugner

Pelzer,SC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Store Manager

Dollar General
08.2020 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Automotive Service Writer

J And Y
09.2017 - 08.2020
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
  • Answered service department phone and responded promptly to questions and messages.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
  • Used [Software] computer system to enter customer information, create service records, order parts and develop cost estimations.
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Implemented routine scheduled maintenance programs for established customers.
  • Verified warranty plans and coverage and uncovered hidden warranties.
  • Advised management members on customer issues or mechanical repair problems.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Consulted with customers to assess service requirements and produce accurate orders.

Education

High School Diploma -

Palmetto High School
Williamston, SC
06.1986

Skills

  • Will work for my paycheck (not lazy) great work ethic
  • Goals and Performance
  • Staff Management
  • Sales Expertise
  • Store Opening and Closing Procedures
  • Team Leadership
  • Customer Service
  • Time Management
  • Accurate Cash Handling
  • Maximizing Profitability
  • Employee Motivation
  • Inventory Management
  • Product and Service Sales
  • Staff Training
  • Shift Checklists
  • Order Management
  • Leading Staff Meetings
  • Customer Response
  • Security System Monitoring
  • Cash Management
  • Location Marketing
  • Inventory Oversight
  • Bank and Safe Deposits
  • Work Planning and Prioritization

Timeline

Store Manager

Dollar General
08.2020 - Current

Automotive Service Writer

J And Y
09.2017 - 08.2020

High School Diploma -

Palmetto High School

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Lori Bugner