Lori Burroughs
North Royalton
Summary
Dedicated Office/Receptionist skilled in daily operations and customer service. Proven track record in enhancing efficiency through creative problem-solving and effective communication. Expert in documentation and reporting, ensuring compliance and smooth operations across diverse environments. Committed to delivering exceptional support and fostering positive client relations. Customer oriented and hospitality focused team player seeking to leverage prior experience in a new role with your organization.
Overview
18
18
years of professional experience
Work History
Oiffice Manager/Family Care Coordinator
Waite Funeral Home
07.2018 - 07.2025
- Facilitate daily operations
- Coordinate and support Funeral Directors needs
- Create and facilitate Death Certificates in secure State System\
- Create and coordinate production of Memorial videos
- Create and coordinate production of print media for funerals
- Set up meetings, visitations, funeral services
- Coordinate meal set up for family functions to facilitate flow and efficiency
- On the spot creation of accurate Obituaries during arrangement meetings.
- Data entry, filing, ordering supplies,
- First point of contact for funeral home. Answer and distribute incoming calls, greet internal/external guests, accept deliveries, mail.
Regional General Manager
Sage Hospitality
09.2012 - 05.2018
- Onboarding and off boarding for portfolio of 12-14 hotels across 6 states
- Train management/staff to comply with company and brand standards.
- Support hotel during first months of acquisition
- Stabilize underperforming hotels until compliant with brand and company standards
- Hire/Train Hotel staff
- Restructure and ensure profitability and compliance in order to facilitate sale of portfolio
- Troubleshoot issues
- Identify key staff to keep and promote
- Job involved full time travel
Business Owner/Operator
The Olde Harbor Inn
04.2007 - 09.2012
- Oversaw daily operations of a 250 seat bar/restaurant/nightclub/banquet facility with 20 boat docks on Portage Lakes
- Ensured compliancy for all state licensing requirements, coordinated with HR/Payroll company and CPA for taxes
- Responsible for day to day office, reporting of revenue, AR/AP, payroll for staff of 100+ in season and 25 off season
- Acted as Banquet coordinator- which included booking, menu planning, set up, and acquire staffing
- Fill in staff positions as required to facilitate smooth operations
Education
High School Diploma -
Shadyside Hospital School of Nursing
Pittsburgh, PASkills
- Customer service
- Time management
- Excellent written/verbal communication
- Documentation and reporting
- Operations management
- Organization skills
- Customer Relations
- Administrative Support
- Proficient in use of Microsoft Office, Slack, SRS, Pasare, Tdal, Teams, EDRS, Arcsoft, and Publisher
- Creative problem solver
- Hospitality background includes use of 'aggressive hospitality' to engage and greet every internal/external client
Timeline
Oiffice Manager/Family Care Coordinator
Waite Funeral Home
07.2018 - 07.2025
Regional General Manager
Sage Hospitality
09.2012 - 05.2018
Business Owner/Operator
The Olde Harbor Inn
04.2007 - 09.2012
High School Diploma -
Shadyside Hospital School of Nursing
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