Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Bush

Henderson ,NV

Summary

Proven customer service expert from Public Storage, adept in problem-solving and active listening, significantly enhanced client satisfaction and retention. Skilled in data entry and adept at transforming customer challenges into opportunities, leading to a consistent record of exceeding service standards and achieving top performance metrics without exceeding a numerical percentage.

Overview

2022
2022
years of professional experience

Work History

Customer Service Representative

Public Storage
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Sales Associate

Public Storage
03.2017 - 01.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Solved customer challenges by offering relevant products and services.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Customer Service Representative

Titan Solar Power
10.2015 - 02.2017
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests for products, services, and company information.

Appointment Scheduler

Titan Solar Power
10.2015 - 02.2017
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
  • Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
  • Sustained accurate record-keeping of all scheduled appointments using CRM software, ensuring easy access to pertinent information for all team members.
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Increased appointment scheduling efficiency by implementing user-friendly software systems.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.

Education

None - Business Administration

Pasadena City College
Pasadena, CA

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Data Entry
  • Problem Resolution

Timeline

Sales Associate

Public Storage
03.2017 - 01.2022

Customer Service Representative

Titan Solar Power
10.2015 - 02.2017

Appointment Scheduler

Titan Solar Power
10.2015 - 02.2017

Customer Service Representative

Public Storage

None - Business Administration

Pasadena City College

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Lori Bush