Summary
Overview
Work History
Education
Skills
Timeline
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Lori Butler

Wagoner,OK

Summary

I consider myself semi-retired. Would love to have part-time remote, at home job. You can always count on myself to do the job. I have always said you can count on an old person because thats the way we were raised.

Overview

33
33
years of professional experience

Work History

Long Term Substitute

Wagoner Public Schools
02.2020 - Current
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
  • Improved student comprehension by tailoring teaching methods to individual learning styles.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Office Manager

Dotson Optometry
02.2012 - 05.2018
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Office Manager/Insurance

Kate Miller Optometry
09.2003 - 02.2012
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Insurance Claims Specialist

Abels Chiropractor
03.1997 - 07.2003
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
  • Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
  • Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
  • Followed up with customers on unresolved issues.
  • Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.

Customer Service Representative

BancFirst
03.1992 - 03.1997
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma - General Studies

Muskogee High School
Muskogee, OK
05.1980

Skills

    Computer ,ten key adding machine, customer skills, copy/ scanning machine, phone etiquette

Timeline

Long Term Substitute

Wagoner Public Schools
02.2020 - Current

Office Manager

Dotson Optometry
02.2012 - 05.2018

Office Manager/Insurance

Kate Miller Optometry
09.2003 - 02.2012

Insurance Claims Specialist

Abels Chiropractor
03.1997 - 07.2003

Customer Service Representative

BancFirst
03.1992 - 03.1997

High School Diploma - General Studies

Muskogee High School

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Lori Butler