LORI CAINS

Full Time

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated, confirmed appointments, optimize patient flow and support our doctors in delivering outstanding eye care.
• Collected copays, and fees.
• Verify insurance benefits, clarifying coverage details, and ensuring a smooth process for each visit
• Proficient in ModMed

Full Time

• Processed orders in the POS system and complete dispensation during each delivery
• Recorded customer transactions and filed receipts should patients require a return in accordance with company policy
• Reconcile records for each delivery in accordance with state and federal law, as well as company policy
• Supported department by executing customer's purchase per State regulations while providing an exceptional customer experience
• Improved processes and created efficiencies using various initiatives to prepare and process patient orders in a timely and efficient manner
• Cultivated relationships with patients to help enhance the customer experience
• Consistent with relaying customer feedback to superiors, including concerns, complaints, damaged deliveries, returns, and competitive knowledge whenever needed

Full Time

• Principal duties were performed in both the general office environment and in the field and community where military families resided
• Provide mediation and advocacy with property owners on the client's behalf concerning negation with prices and handling maintenance issues
• Administrative duties required answering phones and emails, scheduling appointments and showings of properties, updating property listings and delivering documents to the On-Base Military Housing Office
• Serve as an ongoing liaison between property owners and our clients as well as between the client's ad their neighbors
• Apply knowledge of residential lease contracts to educate clients of their rights and responsibilities
• Distribute promotional material/manage their online and social media presence while networking with potential clients and businesses
• Facilitated lease renewals, negotiating rent adjustments based on current market conditions and tenant satisfaction levels.

Full Time

• Company Overview: Behavioral Health, Family Advocacy, Substance Abuse, New Parent Support, Community Counseling Programs
• Conduct operational/administrative duties pertinent to the BH-FA program
• Work with the staff to ensure procedures required by the Director are conducted within the expected time frames
• Provide first level support and service to visitors
• Promptly report any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor
• Supervised daily office, administrative and customer service-related operations to ensure that all events adhered to quality standards and deadlines
• Enrolled new patients and maintain their medical records
• Behavioral Health, Family Advocacy, Substance Abuse, New Parent Support, Community Counseling Programs

Full Time

• Working independently at multiple military installation offices across Okinawa Japan, I provide quality service by setting up new customers account for active-duty service members and their families
• Followed up with customers regarding product functionality and overall satisfaction
• Updated and maintained database with accurate customer information and timely data entry
• Provide technical support and provide over-the-phone troubleshooting and maintained internet components and equipment for new customers questions that may arise throughout the duration of that customers patronage
• Complied with federal government programs to correctly bill new incoming units during mass registration for temporary duty assignment on Okinawa
• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships