Dynamic professional with a proven track record in relationship building and organizational skills, demonstrated at Longmeadow Public Schools and Grant Services. Excelled in providing exceptional customer relations and efficiently managing schedules, leading to significant improvements in operational efficiency and client satisfaction. Expert in fostering positive environments, achieving outstanding results in team support and client engagement.
Hi, I’m
Lori Calabrese
Enfield,CT
Summary
Overview
41
years of professional experience
Work History
Longmeadow Public Schools
Paraprofessional
01.2008 - Current
Job overview
- Oversee students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Reported on student progress, behavior, and social skills to parents.
- Enforced rules and instructions to maintain discipline.
- Helped teacher prepare instructional material and displays.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Took part in professional development workshops to boost skills.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Self Employed
Stay at Home Mom
02.1995 - 01.2008
Job overview
Grant Services
Office Manager
01.1988 - 02.1995
Job overview
- Oversaw office inventory by ordering and stocking and shipment receiving.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to appropriate team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Assisted coworkers and staff members with special tasks on daily basis.
Parisi at Market Place John Parisi
Aesthetician
06.1984 - 01.1988
Job overview
- Provided clients with knowledge of all cosmetic services being provided.
- Analyzed skin condition and made appropriate product recommendations.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Fostered friendly, warm, and exceptional customer experience.
- Recommended retail products for at-home use.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Educated patients on treatment options.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Stocked treatment rooms with proper supplies.
- Sterilized equipment for patient treatments.
- Advised clients on proper home-care regimens.
- Welcomed clients arriving for appointments.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Cleansed, exfoliated and moisturized customer skin.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Resolved customer complaints and facilitated conflict resolutions.
- Explained benefits of skin care products to clients.
- Handled busy schedules and stayed on top of key deadlines.
- Created repeat business by developing long-term relationships with regular customers.
- Performed consultations for patients before scheduling treatments.
Skills
- Scheduling appointments
- Reception oversight
- Staff support
- Scheduling and calendar management
- Billing and invoicing
- Database entry
- Technical support
- Relationship building
- Customer relations
- Organizational skills
Timeline
Paraprofessional
Longmeadow Public Schools
01.2008 - Current
Stay at Home Mom
Self Employed
02.1995 - 01.2008
Office Manager
Grant Services
01.1988 - 02.1995
Aesthetician
Parisi at Market Place John Parisi
06.1984 - 01.1988
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