Lori Call

• Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
• Scheduled movies, entertainment and other special events.
• Coordinated off-site activities and accompanied residents throughout excursions.
• Provided respectful mobility assistance to individuals needing extra support.
• Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
• Documented preferences and helped develop relevant activities.
• Maintained master calendar and relevant records.
• Designed wide variety of activities to stimulate interest, involvement and engagement of patients.

• Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
• Replaced merchandise stock throughout check-out lines and end-cap displays.
• Facilitated cash, check and credit transactions on cash register with 100% accuracy.
• Gathered shopping baskets and carts and relocated to designated areas.
• Worked flexible schedule and extra shifts to meet business needs.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.

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• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.

• Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
• Assisted clients in building successful job search strategies.
• Worked with job seekers to determine job targets based on skills and personality.
• Kept detailed records of individual histories, scores and documents.
• Led workshops for job seekers to provide information on job searching, application completion and resume building.
• Mentored junior staff on compliance, procedural and performance strategies.

• Assigned work to staff, set schedules and motivated strong performance in key areas.
• Restored customer loyalty by resolving complaints with workers, activities or services rendered.
• Led efforts to conceive, develop and execute thematically aligned entertainment programming.
• Planned resident outings and special events to mark holidays and celebrate special occasions.
• Developed monthly life enrichment calendar and published electronically and in print.
• Created and delivered recreational programs for small and large groups of residents.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.