Lori Canto
Miami Beach,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Office Manager/Human Resource
JASCKO CORP/JASCKO SERVICE & LOGISTICS
09.2014 - Current
- Oversee client complaints professionally, resolving issues quickly and effectively to enhance customer service and boost sales
- Streamlined payroll processes for 15 sales reps including hourly employees, ensuring accurate commission calculations and timely payments, while managing expense reports for corporate events
- Monitor inventory and order office supplies, ensuring office is always stocked with necessary items in two locations
- Coordinate all travel arrangements, flights, hotels including ground transportation for sales reps and executive team
- Manage scheduling and dispatching of service technicians for HVAC repairs/installations with customers and vendors
- Creating Sub-Contractor agreements to vendors
- Maintain accurate records of work orders and service history
- Communicate effectively with technicians, customers, and vendors to ensure providing excellent service
- Responsible for creating all new customers/vendors including updating information in both companies
- Ensure all Certificate of Insurance are up to date
- Process and track invoices, purchase orders, and other payments including resolving discrepancies to ensure accuracy and timely accounting processing
- Compose and edit confidential documents, reports, and presentations for executive-level personnel
- Facilitated effective communication between owners and employees, swiftly resolving issues and fostering a positive work environment
- Implement and manage new employee onboarding processes, integrating training platforms to ensure smooth transitions and rapid productivity
- Monitor progress for training platform to ensure timely performance of all employees
- Coordinate open Enrollment of benefits for employees each year
- Conduct performance evaluations and provided feedback to employees
- Coordinate team-building activities and events
- Implement Employee handbook policy manual that standardized procedures and improve operational efficiency
- Maintain employee records and files, ensuring accuracy and compliance with legal requirements
- Approving all PTO requests including updating records to track balances for all employee's.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Administrative Assistant
Palm Roofing
01.2013 - 09.2014
- Offered excellent customer service to all clients which resulted in meeting sales goals
- Assisted in the preparation of construction documents, such as specifications, permits and cost estimates
- Streamlined service call scheduling, enhancing technician efficiency and customer satisfaction.
Assistant Store Manager/Store Manager
Pet Supermarket
07.2011 - 12.2013
- Implemented a customer service strategy with team that increased sales
- Drove sales growth through strategic customer service initiatives, while managing staff schedules and inventory to optimize store performance
- Oversaw daily cash handling procedures and inventory management, ensuring accurate financial records and stock levels to meet customer demand
- Resolved customer complaints with empathy and understanding, resulting in a high customer satisfaction rate.
Education
Executive Information Processing Program -
Berkley College
New York, NY06.1990
Skills
- Excellent leadership
- Detail Oriented
- Proficient with Microsoft Office Suite, Word, Excel
- Proficient in Quickbooks
- Excellent Written and Oral Communication Skills
- Typing Speed 60 WPM
- Team Player
- Effective Time Management
Timeline
Office Manager/Human Resource
JASCKO CORP/JASCKO SERVICE & LOGISTICS
09.2014 - Current
Administrative Assistant
Palm Roofing
01.2013 - 09.2014
Assistant Store Manager/Store Manager
Pet Supermarket
07.2011 - 12.2013
Executive Information Processing Program -
Berkley College
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