Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Lori Cargill

Lori Cargill

Spokane Valley,WA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Office Administrator

North River Decks
07.2019 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Customer Service Representative

DISH
05.2020 - 03.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Quality Control Inspector

Jubilee Holister Steir
02.2017 - 12.2018
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Performed visual inspections and non-destructive tests where appropriate.

Graveyard Supervisor

Coeur D'Alene Resort Golf Course
07.2011 - 01.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.

Education

Cosmetology License - Cosmetology

Richland Beauty School
Richland, WA

High School Diploma - High School

Faith Christian Academy
Pasco, WA Washington

Skills

  • Payroll
  • Inbound Phone Call Handling
  • Operational Requirements
  • DBMS
  • Materials Testing
  • Regulatory Requirements
  • Measuring Instruments and Tools
  • QA Expertise
  • Inventory Supplies
  • Handling Complaints
  • Office Workflow Support
  • Effective Written and Verbal Communication
  • Coordinate Schedules
  • Microsoft Office
  • Maintaining Office Records
  • Office Reception
  • Call Transfers
  • Hospitality and Accommodation
  • Problem-Solving Techniques
  • Time Management

Accomplishments

    1. Due to customer feedback Employee of the Month 3 months in a row with Dish.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Timeline

Customer Service Representative

DISH
05.2020 - 03.2021

Office Administrator

North River Decks
07.2019 - Current

Quality Control Inspector

Jubilee Holister Steir
02.2017 - 12.2018

Graveyard Supervisor

Coeur D'Alene Resort Golf Course
07.2011 - 01.2017

Cosmetology License - Cosmetology

Richland Beauty School

High School Diploma - High School

Faith Christian Academy

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Lori Cargill