Lori Cargill
Spokane Valley,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Office Administrator
North River Decks
Spokane Valley, WA
07.2019 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Customer Service Representative
DISH
Spokane, WA
05.2020 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Quality Control Inspector
Jubilee Holister Steir
Spokane, WA
02.2017 - 12.2018
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
Graveyard Supervisor
Coeur D'Alene Resort Golf Course
Coeur D'Alene, ID
07.2011 - 01.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
Education
Cosmetology License - Cosmetology
Richland Beauty School
Richland, WAHigh School Diploma - High School
Faith Christian Academy
Pasco, WA WashingtonSkills
- Payroll
- Inbound Phone Call Handling
- Operational Requirements
- DBMS
- Materials Testing
- Regulatory Requirements
- Measuring Instruments and Tools
- QA Expertise
- Inventory Supplies
- Handling Complaints
- Office Workflow Support
- Effective Written and Verbal Communication
- Coordinate Schedules
- Microsoft Office
- Maintaining Office Records
- Office Reception
- Call Transfers
- Hospitality and Accommodation
- Problem-Solving Techniques
- Time Management
Accomplishments
1. Due to customer feedback Employee of the Month 3 months in a row with Dish.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Customer Service Representative
DISH
05.2020 - 03.2021
Office Administrator
North River Decks
07.2019 - Current
Quality Control Inspector
Jubilee Holister Steir
02.2017 - 12.2018
Graveyard Supervisor
Coeur D'Alene Resort Golf Course
07.2011 - 01.2017
Cosmetology License - Cosmetology
Richland Beauty School
High School Diploma - High School
Faith Christian Academy