Lori Carson
Wake Forest
Summary
Experienced educational development professional with dynamic leadership style and strong focus on client relationships and district engagement. Demonstrated success in managing large-scale projects and fostering client relationships to improve educational outcomes. Skilled in professional learning, onboarding, team leadership, and strategic planning to drive success in K-12 educational settings.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Senior Director of Professional Learning
CSA Education
07.2024 - 11.2024
- Led district-wide initiatives for K-12 math curriculum development and implementation
- Assisted in writing RFPs and client Q&A for proposals nationwide
- Collaborated with senior management team to support company-wide decisions
Senior Director of Operations
Zia Learning
01.2024 - 07.2024
- Led district engagement to improve support and customer satisfaction during Phase 2 of the project
- Developed and delivered web-based professional development programs aligned with district needs
- Managed multiple projects to drive successful outcomes
- Streamlined operations by developing and refining procedures and policies
Director of K-8 Programs
Zia Learning
01.2023 - 12.2023
- Managed projects exceeding $1M, ensuring successful execution and outcomes during Phase 1
- Led Grade K-2 Team with a focus on direct support for Grade 2
- Cultivated high-performing teams by streamlining effective onboarding procedures
- Designed new web-based PD while refining existing content
- Supported PD Team with quarterly data reviews
Senior Professional Development Specialist
DreamBox Learning
08.2019 - 09.2022
- Collaborated closely with the Client Success and Sales Teams to drive smooth yearly implementations, quarterly data talks, multiple health score monitoring, and renewals
- Delivered in-depth math professional development to educators at individual, cohort, building, and district levels
- Managed 80+ accounts of varying sizes, fostering long-term relationships with school and district partners
- Developed, executed, and supported PD plans for each client throughout the school year
- Onboarded and mentored 1-4 new hires yearly to ensure successful integration
- Led short-term projects each spring and contributed significantly to content development initiatives
Customer Support and PD Specialist, Contractor
DreamBox Learning
08.2014 - 08.2019
- Provided customer support through onboarding, implementation, professional learning, and data talks
- Deliver professional development to diverse audiences across multiple grade levels
- Managed 100+ accounts of all sizes, ensuring exceptional client satisfaction and long-term success
- Supported marketing efforts by writing 3-6 blog posts yearly
- Aided in content creation each spring
Math Teacher
Wake County Schools
- Taught 6th and 7th grade Math Teacher and achieved National Board Certification in Middle School Mathematics
- Served as a presenter in NCCTM and fulfilled roles as team leader, student council advisor, and basketball coach
Math Teacher
Guilford County Schools
- Instructed 6th and 7th grade math, assumed team leadership responsibilities, and coached volleyball, basketball, and softball teams
Education
BA - Education, Middle Grades Mathematics, Grades 6-9
High Point University
High Point, NCSkills
- Project Management with $1M projects
- Account Management with NPS score of 94
- Client Relationship Management with strong renewal ratings
- Microsoft
- SalesForce
- ChatGTP
- Captivate
- Buzz Agilix
- Confluence
Certification
- National Board Certification, Middle Grades Mathematics, 2003, 2013
- LinkedIn Learning, Practical CSM Training Course
Timeline
Senior Director of Professional Learning
CSA Education
07.2024 - 11.2024
Senior Director of Operations
Zia Learning
01.2024 - 07.2024
Director of K-8 Programs
Zia Learning
01.2023 - 12.2023
Senior Professional Development Specialist
DreamBox Learning
08.2019 - 09.2022
Customer Support and PD Specialist, Contractor
DreamBox Learning
08.2014 - 08.2019
Math Teacher
Wake County Schools
Math Teacher
Guilford County Schools
BA - Education, Middle Grades Mathematics, Grades 6-9
High Point University
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