Lori Carter
Houston,TX
Summary
Dynamic account management professional adept at fostering long-term B2B relationships and driving customer retention through tailored solutions. Proven track record in managing diverse accounts across sectors, enhancing engagement, and coordinating successful implementations that contribute to organizational growth and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Director of Chapter Relations
Tau Sigma National Honor Society
Auburn, AL
06.2019 - Current
- Manage relationships with over 250 collegiate chapters, fostering long-term partnerships and delivering tailored support solutions, including account reviews and event coordination.
- Independently manage over 250 chapter accounts and projects while maintaining organization, responsiveness, and accuracy.
- Build and maintain relationships with university advisors, chapter leaders, and institutional stakeholders by understanding needs and delivering tailored solutions.
- Proactively identify opportunities to strengthen customer engagement, improve service, and support organizational growth and retention.
- Manage customer issues from identification through resolution, coordinating internal resources and communicating effectively with multiple stakeholders.
- Manage over 10,000 new membership invitations and certificates, handled merchandise fulfillment and shipping logistics while resolving customer service inquiries to ensure accurate and timely execution.
- Manage the IMS technology platform, resolving system issues promptly, maintaining accurate customer and membership data, and effectively communicating technical information to diverse user groups.
Interior Design Sales & Design Support Specialist
Back Row Home
Houston, TX
01.2026 - Current
- Work directly with designers and customers to understand project requirements, preferences, and objectives and recommend furnishings and accessories aligned with their needs.
- Provide personalized customer service and product guidance throughout the sales process, building relationships and helping customers make informed purchasing decisions.
- Support product selection, staging, inventory management, and merchandising to enhance showroom operations and meet diverse customer and business priorities.
- Collaborate with designers and showroom team to ensure high-quality customer experience and achieve sales objectives.
Corporate Health Consultant
Schumacher Clinical Partners
Brookhaven, MS
11.2015 - 05.2017
- Managed relationships with healthcare organizations and key stakeholders, serving as trusted consultant and primary contact, ensuring alignment with client expectations.
- Assessed client needs using consultative approach, developing tailored solutions that supported organizational objectives.
- Coordinated onboarding programs and implementation activities for 60+ accounts, conducting regular check-ins to strengthen communication and enhance relationship management.
- Communicated complex healthcare and business information clearly to diverse stakeholders and decision-makers.
- Managed multiple client priorities, deadlines, and deliverables while collaborating with internal and external partners.
Program Director
National Council on Alcohol and Drug Dependence
Jackson, MS
09.2009 - 11.2015
- Managed programs, partnerships, communications, and stakeholder relationships to ensure alignment with Mississippi Department of Health objectives.
- Acted as a professional liaison with government, community, and professional stakeholders, maintaining strong relationships and facilitating effective communication and program coordination.
- Coordinated 25+ initiatives and events annually, prioritizing operational deadlines and enhancing program visibility.
- Cultivated relationships with community and professional organizations to advance program objectives and drive organizational growth.
- Represented the organization professionally with diverse stakeholders and independently managed day-to-day program responsibilities.
Advertising Executive
The Daily Leader Newspaper
Brookhaven, MS
12.2006 - 01.2009
- Used a consultative sales approach to understand client objectives and recommend advertising solutions aligned with business needs.
- Conducted sales presentations, prepared proposals, managed follow-up, and guided customers through the complete sales process.
- Developed and maintained B2B relationships, consistently prospecting new business and identifying opportunities to expand customer accounts.
- Managed sales territory and pipeline to achieve revenue and sales objectives.
- Cultivated long-term customer relationships through consistent communication and solution-oriented service.
Corporate Account Executive
C Spire Formerly Cellular South
Jackson, MS
08.2000 - 08.2002
- Developed new business while retaining and expanding existing customer relationships through consultative selling, needs assessment, and solution development.
- Grew portfolio of major business, government, hospital, and healthcare accounts, serving as trusted account representative and primary point of contact.
- Cultivated relationships with business executives, government representatives, hospital administrators, and key decision-makers to drive account engagement.
- Identified opportunities to expand existing accounts through additional products and services based on evolving customer needs.
- Managed customer relationships from prospecting and needs assessment through sales, implementation, service coordination, and ongoing account management.
- Managed assigned territory and multiple complex accounts, achieving sales and profitability objectives through strategic oversight.
- Conducted sales presentations and explained technical telecommunications and wireless solutions to both technical and non-technical decision-makers.
Education
Bachelor of Arts - Mass Communication
Mississippi State University
Starkville, MS08-1999
Skills
- Account management and development
- Consultative selling and B2B sales
- Customer growth and engagement
- New account acquisition
- Relationship management
- Needs assessment and solution selling
- Account expansion and onboarding
- Cross-functional teamwork
- Technical communication
- Client support and project coordination
- Microsoft Office proficiency
- CRM systems expertise
- Time management skills
- Problem solving strategies
- Stakeholder collaboration
- Event coordination
- Effective communication
- Team collaboration
- Conflict resolution
Personal Information
Title: Regional Account Executive
Timeline
Interior Design Sales & Design Support Specialist
Back Row Home
01.2026 - Current
Director of Chapter Relations
Tau Sigma National Honor Society
06.2019 - Current
Corporate Health Consultant
Schumacher Clinical Partners
11.2015 - 05.2017
Program Director
National Council on Alcohol and Drug Dependence
09.2009 - 11.2015
Advertising Executive
The Daily Leader Newspaper
12.2006 - 01.2009
Corporate Account Executive
C Spire Formerly Cellular South
08.2000 - 08.2002
Bachelor of Arts - Mass Communication
Mississippi State University