Lori Carter-Miller

Manage day-to-day operations including checking patients in, checking patients out, scheduling appointments, processing payments, etc.

• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Established priorities to increase customer care, maintained schedules and monitored performance.

• Managed and archived quality documentation and participated in internal and external quality audits. ISO-9000
• Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
• Evaluated quality problems and performed assessments to identify and resolve issues.
• Updated quality control standards, methods, and procedures to meet compliance requirements.

Managed the billing/collectionsfor 5 freestanding medical locations, which includes a Surgery Center, Lab, Radiology, Oxygen Homecare and 16 Physician Medical Group.

• Streamlined operations and prioritized tasks.
• Provided training to ensure job knowledge, which resulted in a better work environment and increasing productivity with few errors.