Lori Chavez-Poff
West Jordan,UT
Summary
Highly organized and detail-oriented professional with extensive experience in loan closing, specializing in ensuring accurate and efficient processing of loan documents. Skilled at managing complex transactions, verifying compliance with regulatory requirements, and coordinating with all parties involved to facilitate smooth and timely closings. Conscientious approach to work, ensuring minimal errors and high-quality results. Dedicated to maintaining meticulous records and fostering positive relationships with clients and colleagues.
Diligent SBA Loan Closer with comprehensive background in loan closing processes and documentation. Successfully managed high-volume loan portfolios, ensuring timely and accurate completion of all required paperwork. Demonstrated expertise in compliance and regulatory adherence alongside exceptional communication skills.
Overview
12
12
years of professional experience
Work History
SBA LOAN CLOSER II – OFFICER
HANOVER COMMUNITY BANK
06.2023 - 06.2025
- Company Overview: National SBA 7a Lender
- Closed 40 SBA 7a loans to date, portfolio total approximately $50MM
- Types of SBA 7a Loans Closed: Start-up businesses with leasehold improvements/construction, Various Franchises, Ground up construction on leased land, Purchase of CRE commercial real estate, Construction of Existing CRE - Expansion, Business acquisition loans
- Duties and Tasks for Closing Loans: Manage pipeline of 8-10 loans, Close 2-4 loans per month with priority to fully funded loans then to partial funded loans
- Communicate with borrower bank loan officer/BDO's, senior management, underwriting team, outside legal counsel during closing process
- Draft commitment letter for borrower and engagement letter for bank counsel
- Prepare the initial closing checklist and communicate it to the borrower.
- Prepare closing due diligence and closing package
- Review draft closing documents as prepared by outside legal counsel
- Review all executed closing documents
- Prepare internal bank documentation for loan closing and onboarding to bank's system, Resolve any conflicting issues promptly
- Reviewed and analyzed loan documents for accuracy and compliance with regulatory standards.
- Coordinated closing processes, ensuring timely execution of loan transactions for clients.
- Collaborated with underwriters and real estate agents to resolve discrepancies in loan files.
- Managed communication between borrowers, lenders, and title companies to facilitate smooth closings.
- Developed streamlined procedures for processing closing documentation to enhance efficiency.
- Led initiatives to optimize workflow processes, reducing turnaround times for loan closings.
- Demonstrated adaptability by successfully managing various loan closing tasks across both residential and commercial lending sectors.
- Stayed up-to-date on industry regulatory changes and best practices in order to maintain compliance at all times during loan closings.
- Reduced turnaround time for loan approvals by diligently reviewing applications and promptly addressing any discrepancies.
- Utilized advanced organizational skills to manage multiple files simultaneously, prioritizing tasks based on urgency and importance.
SBA LOAN CLOSER
PATRIOT BANK, N.A.
07.2021 - 06.2023
- Closed 20 SBA 7a loans, total approximately $22MM
- Types of SBA 7a Loans Closed: Start-up businesses with leasehold improvements/construction, Ground up construction on leased land, Purchase of multiple CRE commercial real estate properties to be combined into 1 CRE for industrial purposes, Construction of Existing CRE - Expansion, Business acquisition loans
- Duties and Tasks for Closing Loans: Communicate with borrower; bank loan officer/BDO's, senior management, Loan Operations Department; outside legal counsel during course of closing process, Preparing initial closing checklist; communicate closing checklist to borrower, performing all due diligence searches on all parties of loan structure; verifying tax transcripts in accordance with SBA SOP, Prepare required SBA application forms including SBA Forms 1919 and 1920; Submit application to SBA's ETRAN system for loan approval; Prepare SBA Loan Authorization, Review draft closing documents as prepared by outside legal counsel, Prepare internal bank documentation for loan closing and onboarding to bank's system
SBA LOAN CLOSER
ALTABANK
09.2020 - 07.2021
- Processed over 200 PPP2 applications; submit PPP applications to contracted third-party portal for loan submission to SBA
- Collect personal and business-related data from SBA loan applicants in accordance to SBA's SOP, procedures and guidance
- Collaborate with bank counsel to prepare required SBA closing documents
- Audit loan files from other SBA department staff
COMMUNITY ADVANTAGE LOAN CLOSER / LOAN SERVICER
MOUNTAIN WEST SMALL BUSINESS FINANCE
01.2013 - 09.2020
- Loan Closing / Disbursements of Loan Proceeds – Community Advantage Loans: Prepare loan closing documents with contracted legal counsel, Meet with approved applicants to close loan in accordance with approved SBA Authorization, Prepare loan proceeds for disbursement as directed in the approved SBA Authorization
- Assist annual loan file audits with contracted third-party loan assessment auditors, Assist Servicing Department with loan file audits for on-site audits conducted by SBA's Office of Credit Management (OCRM), Assist Staff accountant and contracted auditors with quarterly and year-end financial audits on active Community Advantage loans
- Facilitated closing documents and ensured compliance with federal regulations.
- Reviewed loan files for accuracy and completeness prior to closing.
- Coordinated communication between lenders, borrowers, and real estate professionals.
- Implemented process improvements that streamlined closing procedures, enhancing efficiency.
- Mentored junior staff on best practices in loan processing and documentation.
- Managed multiple closings simultaneously while maintaining attention to detail.
- Analyzed potential issues in loan packages and proactively resolved discrepancies.
- Developed training materials for new hires to standardize closing operations.
- Facilitated final loan documentation to ensure compliance with regulatory standards.
- Reviewed and verified loan closing documents for accuracy and completeness.
- Coordinated with lenders, title companies, and real estate agents to streamline closing processes.
- Trained junior staff on loan closing procedures and best practices to enhance team efficiency.
- Implemented process improvements resulting in reduced closing times and increased client satisfaction.
- Managed communication between clients and financial institutions to resolve issues promptly.
- Oversaw quality control of loan files to mitigate risk and ensure adherence to company policies.
- Developed training materials for new closers, enhancing knowledge retention and operational consistency.
- Conducted thorough post-closing audits to identify areas for improvement and implement necessary changes accordingly.
Education
Coursework Towards Business Administration -
University of Phoenix
Completed Coursework Towards Diploma with Honors - Hospitality / Tourism
Stevens-Henager College
Skills
- Team leadership
- Task prioritization
- Review SBA Uniform Purchase Package for loans closed in 202-2025
- Review UCC, due diligence searches and review of title policies on pledged real estate collateral
- Perform pre-closing and post-closing review of loans in the closing stage
- Focus on specifics
- Team collaboration
- Organizational skills
- Real estate transactions
- Deadline management
- Document review
- Data collection
- File management
- Closing procedures
- Legal compliance
- Loan closing documentation
- Relationship management
- Closing techniques
- Building rapport
- Teamwork and collaboration
- Customer service
- Problem-solving
- Critical thinking
- Reliability
- Multitasking Abilities
- Excellent communication
- Self motivation
- Interpersonal skills
- Analytical thinking
- Quality control
- Adaptability
- Continuous improvement
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsStock Options / Equity / Profit SharingPaid time offFlexible work hoursPaid sick leave401k matchWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SBA LOAN CLOSER II – OFFICER
HANOVER COMMUNITY BANK
06.2023 - 06.2025
SBA LOAN CLOSER
PATRIOT BANK, N.A.
07.2021 - 06.2023
SBA LOAN CLOSER
ALTABANK
09.2020 - 07.2021
COMMUNITY ADVANTAGE LOAN CLOSER / LOAN SERVICER
MOUNTAIN WEST SMALL BUSINESS FINANCE
01.2013 - 09.2020
Completed Coursework Towards Diploma with Honors - Hospitality / Tourism
Stevens-Henager College
Coursework Towards Business Administration -
University of Phoenix
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