Hi, I’m
Lori Cherney-Pannell
Rocklin,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
15
years of professional experience
Work History
College Oak Nursing And Rehabilitation Center
Concierge / Receptionist
2019.12 - 2022.04 (2 years & 4 months)
Job overview
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
Retirement Housing Foundation
Social Service /Admissions Coordinator
2007.01 - 2019.12 (12 years & 11 months)
Job overview
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Coordinated with social, public and welfare agencies to obtain and provide client information.
- Visited homes and agencies to provide support and case management services to clients.
- Identified community resources to support clients.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Provided crisis intervention, guidance and supportive counseling to clients.
Education
American River College , Sacramento, CA
Associate of Arts from Gerontology
08.2024
UC Berkeley Extention , Berkeley, CA
Certification from Microsoft Office
2019
Skills
- Policy and Procedure Adherence
- Greet Guests
- Safety Procedures (COVID)
- Conference and Meeting Planning
- Directing Callers
- Telephone Etiquette
- Concierge Assistance
- Property Tour Management
- Community Relations
- Dining Reservations
- Personal Information Protection / HIPPA Compliance
Volunteer Work
Volunteer Resource & Referral Senior Living Specialist
Sacramento Family Services
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Concierge / Receptionist
College Oak Nursing And Rehabilitation Center
2019.12 - 2022.04 (2 years & 4 months)
Social Service /Admissions Coordinator
Retirement Housing Foundation
2007.01 - 2019.12 (12 years & 11 months)
American River College
Associate of Arts from Gerontology
UC Berkeley Extention
Certification from Microsoft Office
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