Lori Chertok
Woodland Hills,CA
Summary
At North American Collectors Inc., I spearheaded office efficiency enhancements and fostered a culture of teamwork and open communication, significantly improving operational workflows. My expertise in records management and relationship building led to optimized collection efforts and a notable increase in cash flow management, demonstrating a blend of hard and soft skills critical for office administration success.
Reliable and organized with excellent communication and problem-solving skills. Demonstrates proficiency in office software and administrative procedures, ensuring smooth day-to-day operations. Delivers positive organizational impact through efficient management and coordination.
Highly-qualified Collections Manager adept at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options. Bringing more than 35 years of billing-related experience.
Experienced collections professional with strong track record in managing accounts and improving recovery rates. Skilled in team collaboration, negotiation, and conflict resolution, with focus on achieving measurable results. Adaptable to changing environments, reliable, and driven to meet organizational goals.
Overview
35
35
years of professional experience
Work History
Collection /General Office Manager
North American Collectors Inc.
10.1989 - 12.2024
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated events and meetings, ensuring all necessary arrangements were made in advance for successful execution.
- Established a positive work culture by promoting teamwork, open communication, and recognition of employee achievements.
- Maintained accurate financial records, contributing to better budget forecasting and resource allocation decisions.
- Oversaw the implementation of new office technologies, leading to increased efficiency and improved data management.
- Played a key role in developing and implementing business continuity plans, ensuring minimal disruptions to operations during unforeseen events.
- Optimized workspace layout for maximum efficiency while creating a comfortable environment conducive to high productivity levels.
- Improved cash flow management with timely invoicing and diligent follow-up on overdue accounts.
- Reduced operational costs by negotiating with vendors for more favorable contract terms.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Oversaw daily posting of payments to customer accounts.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Established procedures for collection of past due amounts.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Worked with legal resources and recovery teams to manage default issues.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Supervised staff of collectors, monitoring phone calls and letters.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
- Coded and entered at least [Number] invoices each day into in-house accounting software.
- Documented interactions in computer database and updated information.
Education
Associate of Science - Accounting
Phillips Jr College
Northridge, Ca Skills
- Organizational leadership
- Office administration
- Staff training and development
- Records management
- Customer service
- Clear oral/written communication
- Organizational skills
- Relationship building
- Office management
- Administrative support
- Bookkeeping
- Technical support
see attached
see letter(s) of recommendation attached
Timeline
Collection /General Office Manager
North American Collectors Inc.
10.1989 - 12.2024
Associate of Science - Accounting
Phillips Jr College
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