Lori Christophersen
Experienced Business Professional
Newark,OH
Summary
Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Exhibits Service Project Manager
Eclipse Exhibits
04.2024 - Current
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Streamlined service coordination processes for improved team productivity and response times.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Played a key role in the successful onboarding of new clients within the Asset Management Program, offering guidance as needed.
- Customized client's Exhibit Force Profile's to meet unique needs of key clients, enhancing client satisfaction, loyalty and ease of ordering.
- Coordinated training initiatives for team members, enhancing their skill sets and overall performance capabilities.
- Accurately documented completed services for accurate record-keeping and billing purposes.
Certified Notary Public
State of Ohio
12.2022 - Current
- My commission is good until December 19, 2027
- Provided exceptional customer service by being readily available for urgent or last-minute requests from clients.
- Ensured the highest level of customer satisfaction by providing efficient and accurate notary services.
- Established trust with clients by maintaining strict confidentiality in handling sensitive documents and information.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
Office Administrator/Receptionist
Eclipse Creative
11.2022 - 04.2024
- Managed and maintained office supplies inventory, ensuring the availability of necessary materials for daily operations
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maintained confidentiality of sensitive information while handling employee records, financial documents, contracts, etc
- Performed general administrative tasks including photocopying documents, scanning files, faxing paperwork
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Provided administrative support during recruitment processes such as scheduling interviews with candidates
- Supported onboarding process for new hires, facilitating smooth transition into team.
- Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
Business Project Manager
Carter-Lambert Divisions, LLC
10.2020 - 03.2022
- Monitored project progress regularly through status meetings and reports, identifying potential risks or issues proactively
- Facilitated effective communication among team members by conducting regular meetings and providing timely updates on project status
- Ensured compliance with regulatory standards/guidelines throughout the duration of each business project
- Provided leadership guidance/support to team members during challenging situations or conflicts that arose during projects
- Evaluated team performance regularly through objective metrics/indicators such as productivity levels or adherence to deadlines
- Managed multiple priorities simultaneously by effectively prioritizing tasks based on their impact on project success
- Coordinated with vendors/suppliers to ensure timely delivery of materials/services required for the successful completion of projects
Sr. Technical Designer - Apparel
Lane Bryant Corp.
04.2012 - 10.2020
- Created Basic Block Patterns and associated specs
- Attended fittings, documented comments for changes and sent final revisions to vendors
- Prepared specifications for prototypes and communicated with suppliers about fabrics
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Worked closely with Designers, Production staff and Merchandising team members
- Interacted face-to-face with customers to understand fit and design needs and deliver quality satisfaction
- Carried out day-to-day duties accurately and efficiently with minimal supervision
Education
High School Diploma -
Grandview Heights High School
Grandview Heights, Ohio06-1989
Associate of Arts -
Judson College
Elgin, IL03.1990
Skills
- Microsoft Office Suite
- Creative solutions
- Organizational skills
- Multitasking
- Executive administrative support
- Team management
- Policy & process development
- Records management
- Asset Management
- Customer service
- Time management
- Reliable and responsible
Timeline
Exhibits Service Project Manager
Eclipse Exhibits
04.2024 - Current
Certified Notary Public
State of Ohio
12.2022 - Current
Office Administrator/Receptionist
Eclipse Creative
11.2022 - 04.2024
Business Project Manager
Carter-Lambert Divisions, LLC
10.2020 - 03.2022
Sr. Technical Designer - Apparel
Lane Bryant Corp.
04.2012 - 10.2020
High School Diploma -
Grandview Heights High School
Associate of Arts -
Judson College
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Recognized by customers and other team members for expedient and effective service.
- Held first-point-of-contact for all internal services and external client communications with executive-level professionalism.
Certification
- Licensed Notary Public - Commission commenced on December 20, 2022 and expiring on December 19, 2027
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