Lori Christy
El Dorado,KS
Summary
Wonderful at developing loyalty and trust with employees and customers through excellent customer service skills. Self-directed manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills. Innovative Branch Manager successfully building customer relationships. Strong multi-tasker and project coordinator delivers desired results due to unwavering focus and outstanding work ethic. In-depth knowledge of credit offerings and financial services.
Overview
29
29
years of professional experience
Work History
Branch Manager
Empires Bank
El Dorado, KS
06.2002 - Current
- Engaged employees in business processes with positive motivational techniques.
- Consulted customers to boost product sales and services.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Launched new training program to boost employee skills and staff retention rate.
- Submitted loan applications to underwriter for verification and recommendation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Gathered and reviewed customer feedback to improve operations.
- Assessed employee performance and developed improvement plans.
- Implemented service improvements to enhance sales cycle.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
Business Banker Assistant
Bank Of America
El Dorado, KS
08.1993 - 01.2002
- Worked with borrowing clients to procure updated financial information on ongoing basis.
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Maintained up-to-date knowledge of competitors' products.
- Maintained regular contact with clients to inform about transactions and performance.
- Met with clients to determine financial objectives and review assets, liabilities, cash flow and other financial information.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Boosted financial service sales by using cross-selling techniques.
- Contacted prospective customers to present service options and explain details.
- Offered competitive commercial banking solutions and retail financing options.
- Drove sales by following up with leads and new customers through outbound calls.
Education
Bachelor of Science - Human Resources
Friends University
Wichita, KS05.1997
Associate of Science - Business
Butler County Community College
El Dorado, KS05.1995
High School Diploma -
Bluestem High School
Leon, KS05.1993
Skills
- Performance Review
- Business Relationship Management
- Staff Recruitment and Hiring
- Business Development
- Prioritizing and Planning
- Adaptable to Changing Conditions
- Customer Service
- Coaching and Mentoring
- Compliance Assessments
- Sales Support
- Loan Documentation
- Problem Anticipation and Resolution
- Work Prioritization
- Public Speaking
- Social Perceptiveness
- Regulatory Compliance
- Shift Scheduling
- Interviewing and Hiring
- Banking Products and Services
- Branch Operations Management
- Attention to Detail
- Conflict Resolution
- Team Supervision
- Cross-Selling and Upselling
- Real Estate Transactions
- Typing and 10-Key Entry
- Lender Relationships
- Teller Auditing
- Retail Mortgages
- Account Analysis Expertise
- Revenue and Profit Maximization
- Guest Relations
- Remote Video Conferencing
- Team Meetings
- Cash Handling Expertise
Accomplishments
- Led the bank with more than $3 mill in sales per year.
- Successfully closed an average of 15 loans per month.
- Repeatedly received recognition from superiors for excellence in service.
- Achieved the President's Award for customer service and a trip to Disney World.
Timeline
Branch Manager
Empires Bank
06.2002 - Current
Business Banker Assistant
Bank Of America
08.1993 - 01.2002
Bachelor of Science - Human Resources
Friends University
Associate of Science - Business
Butler County Community College
High School Diploma -
Bluestem High School
Similar Profiles
Josuhe ValleJosuhe Valle
Lead Foreman at Reman EmpiresLead Foreman at Reman Empires
Uneza SaadUneza Saad
Account Manager at FBA Empires by EJM MediaAccount Manager at FBA Empires by EJM Media
Indiana PenaIndiana Pena
Accountant at Empires TaxAccountant at Empires Tax