Lori Clouse
Palm Bay,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
38
38
years of professional experience
Work History
Office Assistant/Intake/Scheduler
Wuesthoff Home Health Care
04.2017 - Current
- Responsible for managing all aspects of maintaining and protecting organization clinical records
- Maintenance and retention of home health patient medical records consistent with State and Federal regulations, agency policy and procedure
- Monitors aged unsigned physician orders and submits additional requests for signed orders to overdue physicians.
- Plan, prioritize, organize and complete work to meet established objectives
- Assists in scheduling of clinicians and following up with clinicians on requested scheduled, missed, rescheduled, reassigned and declined visits
- Running daily reports and keeping the Home Care Home Base workflow cleared
- Assists on a variety of special projects and other duties as needed
- Process all End-of-Episode claims to ensure timely submittal for payment
- Assists the Patient Care Manager and Executive Director with new intakes and creation of new charts
- Monthly reports run to ensure physician licenses are up-to-date and maintain the Emergency Disaster Preparedness book and other duties as assigned.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Reviewed files, records and other documents to obtain information to respond to requests.
Scheduler and Caregiver
Home Instead Senior Care
08.2016 - 04.2017
- Scheduled caregivers with clients using the ClearCare scheduling system and assumed on-call duties after-hours and weekends
- Provided caregiver duties as needed
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Client Services Manager
Angels On Call
09.2015 - 07.2016
- Maintained client and caregiver files using ClearCare system
- Scheduling of caregivers using the ClearCare system
- Provided client care as needed
- Generated required daily/weekly/monthly reports
- Client visits to assess service of care
- Maintained relationships with referral agencies and obtained required service authorizations
- Conduct 90-day and annual caregiver reviews
- Updated the training program for caregivers
- Provided after-hours on call duty as required
- Created an Emergency Action Plan for inclement weather for all offices within our organization.
- Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
- Implemented training programs for new team members, ensuring seamless integration into the organization and rapid onboarding.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Scheduled and attended meetings with clients and prospective clients as requested.
Certified Nursing Assistant
Claremont Nursing and Rehabilitation Center
01.2015 - 08.2015
On-Call Supervisor/Caregiver
Home Instead Senior Care
11.2012 - 09.2014
- Performed staffing coordinator duties during non-business hours
- New client inquiries, facilitate schedule changes
- Escalate high-level concerns to appropriate management staff
- Answer all incoming calls
- Communicate with caregivers and clients as needed
- Staff shifts from unassigned report in conjunction with on-call reports and ClearCare database
- Complete call-off sheets for all caregiver call-offs
- Prepare an on-call report daily
- Aid and support a caregiver and client during the “death and dying” process
- Provide reliable home care for seniors by providing non-medical assistance with daily activities such as companionship, meal preparation, light housekeeping, medication reminders, shopping, Alzheimer's care, personal care.
Counterintelligence Network (CINet) Instructor/Data Entry
National Reconnaissance Office (NRO)
10.2002 - 07.2013
- Part of a three-person team that maintained the OS & CI/CID website and database for foreign travel/foreign contact reporting
- Data entry into CINet
- Conduct training for all users; set up user accounts, customer service for all questions about CINet
- Maintained training materials
- Researched materials for pending investigations
- Prepared monthly report for government customer
- Administrative duties: preparation of travel plans, travel reimbursements, timesheet submittal, and other duties as required
- Assisted in coordinating various aspects of the OS & CI/CID biennial Counterintelligence Conference with approximately 200 personnel attending
- Was primary lead in coordinating all aspects of the 2012 CI Conference
- Primary records archive person within our division and archived over 10 years of CI investigations.
Records Manager
Deputy Director for Military Support Office (DDMS), NRO
10.2001 - 10.2002
- Responsible for the entire Records Management program for the DDMS and delegated responsibility to the assistant program records officers within the directorate.
Secretary
Signals Intelligence Security Office (SIGINT), NRO
04.2000 - 10.2001
- Conducted all business functions with high regard for confidentiality; maintain directors calendars; answer phones, type executive’s correspondence; manage all travel arrangements and expense forms; event-coordinator for off-site SIGINT Security annual conference; assist in drafting military personnel awards/decorations, ensure personnel have appropriate computer accounts, phone lines, and badges for entry to facilities.
Command and Control Specialist
US Air Force Active Duty
08.1985 - 08.1989
- Flight following of aircraft, preparation of daily reports for headquarters on personnel status, aircraft status and base activities, prepared correspondence for supervisor signature and dissemination of messages to appropriate personnel as needed
- Separated with an HONORABLE Discharge.
Education
Bachelor of Science – Business Administration -
Kaplan University
Hagerstown, MD09.2009
Associates of Arts - Business Administration -
Kaplan College
Hagerstown, MD04.2005
Skills
- Travel Coordination
- Clerical Support
- Expense Reporting
- Supply Management
- Office Administration
- Data Entry
- Calendar Management
- Presentation Development
- Scheduling
- Mail Handling
- Proofreading
- Event Preparation
- Database Management
- Meeting Planning
- Customer Service
- File Maintenance
- Business Administration
- Administrative Support
- Front Office Management
Office Skills And Software Proficiency
60-70 words per minute, Word, Excel, Outlook, PowerPoint, Experienced user of computer, multi-line phone systems, copiers, fax machines, scanners, etc.
References
- Sally Weaver, Business Office Manager, Parrish Home Health Care, 401-486-9683
- Melanie Sigman, Patient Care Manager, Wuesthoff Home Health Care, Melanie.Sigman@lhcgroup.com, 321-253-2200, 863-559-0522
Timeline
Office Assistant/Intake/Scheduler
Wuesthoff Home Health Care
04.2017 - Current
Scheduler and Caregiver
Home Instead Senior Care
08.2016 - 04.2017
Client Services Manager
Angels On Call
09.2015 - 07.2016
Certified Nursing Assistant
Claremont Nursing and Rehabilitation Center
01.2015 - 08.2015
On-Call Supervisor/Caregiver
Home Instead Senior Care
11.2012 - 09.2014
Counterintelligence Network (CINet) Instructor/Data Entry
National Reconnaissance Office (NRO)
10.2002 - 07.2013
Records Manager
Deputy Director for Military Support Office (DDMS), NRO
10.2001 - 10.2002
Secretary
Signals Intelligence Security Office (SIGINT), NRO
04.2000 - 10.2001
Command and Control Specialist
US Air Force Active Duty
08.1985 - 08.1989
Bachelor of Science – Business Administration -
Kaplan University
Associates of Arts - Business Administration -
Kaplan College
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