Lori Coffman
New Hope,PA
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks in fast-paced environments. Recognized for proactive problem-solving and process optimization to support team objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability, adaptability, and quick learning of new skills. Committed to driving team success and contributing to organizational growth. Seeking a full-time role that presents professional challenges and allows leveraging interpersonal skills, effective time management, and problem-solving expertise.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Innkeeper
Pineapple Hill Inn Bed and Breakfast
08.2020 - Current
- Greet each new guest with a smile and is the point of contact for any questions related to the area or events / activities that are going on around the surrounding areas.
- Listened to each guest's requests and identified the best event / activity to meet their goals to ensure that they had the best visit possible to the area.
- Support and monitor the daily operational activities at the Inn; check guests in and out utilizing ResNexus software system for printing reports / guest folios, ensured that rooms were cleaned and maintained, assisted guests when needed, and resolved customer service issues when and if they arose.
- Worked to ensure that every guest leaves happy and satisfied with their visit.
- Manage the day-to-day operations of the Inn.
- Stepped in to assist with other duties including laundry and assisted housekeeping staff when needed.
- Maintained our rating on TripAdvisor as the #1 B&B in New Hope.
- Prepared, cooked, and served all guests breakfast each morning.
Assistant Manager
Julios Pizzeria
03.2018 - 08.2020
- Schedule and coordinate patron events and activities within the restaurant; ensuring customers received the highest level of customer service and experienced the best the establishment could provide.
- Oversee and monitor employee activities; confirm that all tasks were completed in adherence with company and industry standards and regulations.
- Identify staff that could benefit from additional assistance and provide training to new and existing employees.
- Monitor and maintain inventory / supply levels.
- Ensure that there were always adequate supplies / ingredients available and place orders when required.
- Open and close restaurant at the end of each shift.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assistant Manager
American Bread Company
06.2017 - 11.2017
- Participated in everyday duties as Manager on the floor; greeted customers with a smile as they arrived, listened close to their individual stories or requests, assisted guests when needed and resolved any customer service issues when and if they arose.
- Opened and closed café at the end of each day.
- Tracked sales and labor reports, balanced food costs, and monitored inventory levels.
- Conducted regular research to ensure that sales were on track and that the highest quality supplies / ingredients were received at the best possible price.
- Oversaw and monitored employee activities; confirmed that all tasks were completed in adherence with company and industry standards and regulations.
- Identified staff that could benefit from additional assistance and provided training to new and existing employees.
Innkeeper
Pineapple Hill Inn Bed and Breakfast
05.2015 - 06.2017
- Greet each new guest with a smile and is the point of contact for any questions related to the area or events / activities that are going on around the surrounding areas.
- Listened to each guest's requests and identified the best event / activity to meet their goals to ensure that they had the best visit possible to the area.
- Support and monitor the daily operational activities at the Inn; check guests in and out utilizing ResNexus software system for printing reports / guest folios, ensured that rooms were cleaned and maintained, assisted guests when needed, and resolved customer service issues when and if they arose.
- Worked to ensure that every guest leaves happy and satisfied with their visit.
- Manage the day-to-day operations of the Inn.
- Stepped in to assist with other duties including laundry and assisted housekeeping staff when needed.
- Maintained our rating on TripAdvisor as the #1 B&B in New Hope.
- Prepared, cooked, and served all guests breakfast each morning.
Assistant Manager
Julios Pizzeria
04.1989 - 05.2015
- Schedule and coordinate patron events and activities within the restaurant; ensuring customers received the highest level of customer service and experienced the best the establishment could provide.
- Oversee and monitor employee activities; confirm that all tasks were completed in adherence with company and industry standards and regulations.
- Identify staff that could benefit from additional assistance and provide training to new and existing employees.
- Monitor and maintain inventory / supply levels.
- Ensure that there were always adequate supplies / ingredients available and place orders when required.
- Open and close restaurant at the end of each shift.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Associate of Arts - Hospitality And Tourism Management
Bucks County Community College
Newtown, PA06-2017
Skills
- Marketing and promotions
- Guest relations expertise
- Task delegation
- Sales and upselling
- Staff training and development
- Reservation software
- Recruitment and hiring
- Housekeeping management
- Guest experiences
- Housekeeping oversight
- Guest accommodations
- Guest services management
- Front office staff
- Guest relations management
Certification
Serv-Safe Certified Food Handler
Bucks County Certificate of Health
Timeline
Innkeeper
Pineapple Hill Inn Bed and Breakfast
08.2020 - Current
Assistant Manager
Julios Pizzeria
03.2018 - 08.2020
Assistant Manager
American Bread Company
06.2017 - 11.2017
Innkeeper
Pineapple Hill Inn Bed and Breakfast
05.2015 - 06.2017
Assistant Manager
Julios Pizzeria
04.1989 - 05.2015
Associate of Arts - Hospitality And Tourism Management
Bucks County Community College
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