Lori Cole
Greenwood,IN
Summary
Dynamic Special Services Representative at Verida Inc, adept at enhancing customer satisfaction through effective complaint resolution and relationship management. Leveraged CRM software expertise to optimize workflows, resulting in improved service efficiency. Recognized for a goal-oriented mindset and commitment to business growth, fostering strong client connections and retention.
Offering excellent interpersonal skills and passion for customer service, ready to learn and grow in dynamic environment. Brings ability to quickly understand and adapt to new procedures and technologies, including efficient problem-solving and multitasking. Ready to use and develop effective communication and organizational skills in [Desired Position] role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Special Srevices Representative
Verida Inc
06.2022 - Current
- Managed customer inquiries to ensure timely and accurate responses.
- Developed product knowledge to effectively address client needs and concerns.
- Collaborated with cross-functional teams to streamline service processes.
- Assisted in training new representatives on customer engagement best practices.
- Conducted regular follow-ups with clients to maintain strong relationships.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Certificate of Technical Studies - Medical Billing
IUPUI
Indianapolis, IN09-2017
Certificate of Technical Studies - Medical Administrative Assitant
IUPUI
Indianapolis, IN04-2017
GED -
Indianapolis Public Schools
Indianapolis, IN11-2007
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Account servicing
- Business growth and retention
- CRM software expertise
Certification
- Customer Service Award, Verida Inc - October 2026
- Licensed [ Property & Casualty Insurance License] - September 2021- February 2022
Timeline
Special Srevices Representative
Verida Inc
06.2022 - Current
Certificate of Technical Studies - Medical Billing
IUPUI
Certificate of Technical Studies - Medical Administrative Assitant
IUPUI
GED -
Indianapolis Public Schools