Lori Coleman
Vancouver,WA
Summary
Hardworking Supervisor offering 6 years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations.
Overview
6
6
years of professional experience
Work History
Supervisor/Cashier Supervisor
Rite Aid
Vancouver, WA
11.2018 - Current
- Reviewed completed work to verify consistency, quality, and conformance.
- Responded to customer questions regarding products, prices, and availability.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained positive working relationships with fellow staff and management.
- Identified the needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Wait Staff Member
IHOP
Vancouver, WA
01.2018 - 10.2018
- Motivated staff through acknowledgment of hard work and achievements.
- Served orders by picking up and delivering customers' choices from the bar and kitchen.
- Investigated and resolved complaints regarding food quality, service, or accommodations.
- Provided information about menu selections and made recommendations.
- Pitched in to deliver food and beverages to tables during high-volume periods.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved problems or concerns to satisfaction of involved parties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted staff by serving food and beverages or bussing tables.
- Distributed food to service staff for prompt delivery to customers.
Education
High School Diploma -
Sheldon High School
Eugene, OR06.1973
Skills
- Time Management
- Issue Resolution
- Till Counting
- Customer Service
- Store Opening and Closing
- Retail Operations
- Point of Sale Systems
- Decision Making
- Cash Handling and Reconciliation
- Handling Complaints and Inquiries
- Handling Complaints
- Delegation and Supervision
- Merchandise Promotion and Display
- Flexible Work Schedule
- Punctual and Reliable
- Payment Processing
Timeline
Supervisor/Cashier Supervisor
Rite Aid
11.2018 - Current
Wait Staff Member
IHOP
01.2018 - 10.2018
High School Diploma -
Sheldon High School