Lori Collins
JACKSONVILLE,FL
Summary
As a dedicated Customer Service Representative at America's Call Center, I excelled in ensuring HIPAA compliance and enhancing patient satisfaction. My expertise in active listening and data entry, coupled with a knack for resolving escalated calls, significantly improved customer relations. This blend of hard and soft skills led to a notable increase in customer satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
America's Call Center
05.2014 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Florida State College
Jacksonville, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Timeline
Customer Service Representative
America's Call Center
05.2014 - Current
Florida State College
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