Hardworking and motivated manager with 25 years of experience and record of success in the retail industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Lori Cronin
Shrewsbury,MA
Summary
Overview
9
years of professional experience
Work History
TJ Maxx, TJX CompaniesHudson, MA
Merchandise Coordinator
04.2023 - Current
Job overview
- Developed and implemented strategies for optimizing product display, placement and availability in store.
- Created visual merchandising plans to maximize sales of products within designated areas of the store.
- Managed seasonal changes in merchandise assortment by coordinating with vendors regarding new product launches.
- Provided training and guidance on proper merchandising techniques to staff members on an ongoing basis.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Trained new employees on customer service and quality assurance standards.
- Checked products for quality and accurate pricing.
- Displayed appropriate signage for products and sales promotions.
Michaels Craft StoreChelmsford, MA
Custom Framing Manager
09.2014 - 04.2023
Job overview
- Collaborated with customers to select frames and matting that best suited their needs while staying within budget.
- Ordered supplies such as mat boards, glass, backing boards, and other mounting materials.
- Trained new employees in proper handling of artwork, use of tools and equipment, customer service techniques, and safety procedures.
- Monitored employee performance to ensure quality standards were met or exceeded.
- Ensured all store policies were followed regarding customer service practices.
- Resolved customer complaints in a courteous manner to maintain positive relationships with clients.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Oversaw the stocking process from receiving goods to placing them on shelves.
- Scheduled shifts for employees based on business needs while taking into account labor costs.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Education
UMass DartmouthNorth Dartmouth, MA
from Textile Design
University Overview
Alfred UniversityAlfred, NY
from Foundation Art
University Overview
Skills
- Display Building
- Team Collaboration
- Customer Service
- Problem-Solving
- Organization and Prioritization
- Relationship Building
- Clear Communication
Timeline
Merchandise Coordinator
TJ Maxx, TJX Companies
04.2023 - Current
Custom Framing Manager
Michaels Craft Store
09.2014 - 04.2023
UMass Dartmouth
from Textile Design
Alfred University
from Foundation Art
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