Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lori Crosson

Chester

Summary

Dynamic professional with extensive experience at Garnet Health Medical Center, excelling in patient records management and regulatory compliance. Proven track record in financial management and policy development, enhancing operational efficiency. Adept at fostering team collaboration and delivering exceptional customer service, ensuring high standards of care and satisfaction.

Overview

34
34
years of professional experience

Work History

Clinic Manager

The ARC of the Greater Hudson Valley
Monticello
10.2024 - Current
  • Performed regular audits of patient charts to ensure accuracy of information recorded in medical records system.
  • Monitored clinic activities, such as billing, coding, and medical records maintenance.
  • Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
  • Maintained strict confidentiality of all patient records in accordance with HIPAA regulations.
  • Provided oversight of financial management of the clinic, including budgeting and forecasting.
  • Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
  • Developed policies and procedures for the clinic to ensure quality service delivery.
  • Maintained effective communication with patients regarding their treatments, medications, follow-up visits.
  • Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
  • Managed daily operations of the clinic, including scheduling appointments and assigning staff.
  • Coordinated with external vendors and suppliers to procure needed equipment or supplies at competitive prices.
  • Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
  • Implemented technology solutions to improve clinic operations and patient care.
  • Ensured clinic compliance with federal, state, and local healthcare regulations.
  • Managed patient records system to ensure accuracy, confidentiality, and legal compliance.
  • Tracked, organized and counted clinic stock and supplies.
  • Developed and implemented policies and procedures to comply with healthcare regulations.
  • Established and maintained relationships with insurance companies and other payers.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.

Patient Transporter

Orange Regional
Middletown
11.2002 - 10.2025
  • Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
  • Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times.
  • Talked to patients throughout transport time to comfort and help ease anxiety.
  • Assisted in the transfer of patients from beds to wheelchairs or stretchers as needed.
  • Utilized excellent customer service skills while interacting with patients, family members, and healthcare staff.
  • Maintained knowledge of hospital policies and procedures related to patient transport services.
  • Adhered to strict infection control guidelines when assisting with transfers or bedside visits.
  • Demonstrated strong communication skills when relaying information between care teams, families, and patients.
  • Delivered food trays to patients' rooms as requested; checked temperatures regularly before delivering meals.
  • Followed all safety guidelines while transporting patients in a wheelchair or bed.
  • Operated lift devices such as stair chairs safely and efficiently.
  • Collected patient information from nursing staff prior to transport.
  • Educated patients on safe transfer techniques while preparing them for transport.
  • Responded promptly and appropriately to requests for assistance from hospital staff.
  • Informed family members of patient's arrival at the assigned destination.
  • Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.2
  • Assisted nurses with patient transfers, using proper body mechanics and safety measures.
  • Delivered specimens to laboratory departments according to established procedures.
  • Recorded accurate times of departure and arrival on log sheets.
  • Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
  • Responded quickly in an emergency situation by calling 911 or activating the code blue team if needed.
  • Checked all medical documents for accuracy prior to transporting patients.
  • Upheld hospital standards of professionalism, including wearing proper identification and uniform during all transports.
  • Maintained strict adherence to hygiene and infection control policies, sanitizing transport equipment after each use.
  • Collaborated closely with nursing and medical staff to coordinate patient transports according to schedule and urgency.
  • Managed transport documentation, accurately logging each patient transport in hospital records.
  • Navigated hospital corridors and elevators efficiently, minimizing transport times and avoiding delays.
  • Conducted routine checks of transport equipment to ensure safety and functionality, reporting any issues to management.
  • Ensured patient privacy and confidentiality in accordance with HIPAA regulations during all transports.
  • Demonstrated flexibility and adaptability, responding to unexpected changes in transport schedules or routes.
  • Communicated effectively with patients of diverse backgrounds, ages, and medical conditions.
  • Provided emotional support and reassurance to patients and their families during transport.
  • Responded to transport requests promptly, prioritizing based on patient needs and medical staff instructions.

Coordinator For Ancillary Service

Garnet Health Medical Center
Middletown
02.2016 - 02.2024
  • Was the the Coordinator for Administrator, Cardiac and Pulmonary Services, Director, Outpatient Pulmonary function test, and two Campus's Respiratory Departments.
  • Ensured compliance with organizational policies and procedures related to quality control.
  • Developed and implemented operational procedures to improve customer satisfaction.
  • Coordinated with vendors and suppliers to ensure timely delivery of products and services.
  • Maintained accurate records of inventory, orders, invoices, and other relevant documents.
  • Provided administrative support such as scheduling meetings and preparing agendas.
  • Answered telephones to give information to callers, take messages, or transfer calls.
  • Created, maintained and entered information into databases.
  • Scheduled and confirmed appointments for clients, customers, and supervisors.
  • Maintained timekeeping information and submitted and processed payroll.
  • Learnt to operate new office technologies as were developed and implemented.
  • Typed and distributed meeting notes and routine correspondence.
  • Arranged for repairs for office equipment malfunctions.
  • Arranged conference, meeting and travel reservations for office personnel.
  • Created fliers and invitations for conferences or special events.
  • Did by others to check for correct spelling and grammar, ensure that company format policies were followed and recommend revisions.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Organized team events to promote a positive work environment.
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Ensured compliance with company policies and procedures related to project management activities.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Monitored project progress and provided updates to stakeholders.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Interpreted and explained work procedures and policies to brief staff.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Resolved customer complaints or answered customers' questions.
  • Researched and prepared reports required by management or governmental agencies.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Developed work schedules according to budgets and workloads, covering priority tasks.

Department Secretary Pharmacy

Garnet Health Medical Center
02.2009 - 02.2016
  • Created agendas for meetings; took notes during meetings; distributed minutes to appropriate personnel afterward.
  • Assisted in the preparation of monthly financial statements by gathering data from various departments within the organization.
  • Sorted incoming mail daily according to priority status.
  • Managed travel arrangements for staff members such as flights, hotels and car rentals.
  • Provided administrative support to department directors, ensuring efficient operations and meeting deadlines.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
  • Composed written correspondence, reports, memos, presentations, spreadsheets and other documents as needed.
  • Answered telephones, directed calls, and responded to inquiries in a professional manner.
  • Coordinated meetings and special events as requested by management team members.
  • Conducted research projects related to department needs when necessary.
  • Organized and maintained filing systems for department documents, including confidential materials.
  • Monitored incoming emails on behalf of department managers.
  • Greeted visitors and scheduled appointments with department personnel.
  • Maintained timekeeping information and submitted and processed payroll.
  • Ensured compliance with company policies and procedures through regular audits.
  • Coordinated travel arrangements for business trips including flights, hotels, car rentals.
  • Greeted visitors, ascertained their needs and directed them to the appropriate staff member.
  • Performed basic bookkeeping duties such as processing invoices and payments.
  • Transcribed notes from meetings into minutes for distribution among attendees.
  • Processed incoming mail according to established procedures.
  • Developed standard operating procedures for new processes within the department.
  • Provided administrative support for department staff members with daily activities such as photocopying and scanning documents.
  • Monitored departmental inventory levels and ordered office supplies as needed.
  • Assisted in the preparation of reports, documents, presentations and correspondence.
  • Prepared and maintained filing systems, ensuring accuracy of records.
  • Organized meetings and events, including scheduling conference rooms and ordering catering services.
  • Created spreadsheets using Microsoft Excel to track financial data.
  • Compiled data for special projects or reports as requested by management team.
  • Handled confidential information in a professional manner at all times.
  • Answered and directed incoming calls to appropriate personnel.
  • Entered data into computer system accurately and timely.
  • Maintained an efficient workflow by prioritizing tasks based on urgency.
  • Provided customer service assistance to clients visiting the office or calling in.
  • Updated departmental databases with current information on a timely basis.
  • Oversaw reception area, greeted and directed visitors, answered telephone calls and received packages.
  • Managed computer database and physical department records.
  • Produced and reviewed documentation, spreadsheets and presentations for department use.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.

Pharmacy Technician/Data Entry

Garnet Health Medical
01.2005 - 01.2009
  • Assisted pharmacists in preparing prescription orders according to established policies and procedures.
  • Entered patient profiles into the computer system, adhering to HIPAA privacy guidelines.
  • Maintained pharmacy inventory by restocking shelves and disposing of outdated medications.
  • Collaborated with healthcare professionals to ensure timely medication delivery.
  • Verified accuracy of medication labels before dispensing to customers.
  • Managed filing of prescriptions both electronically and manually.
  • Scanned documents into electronic health records while following security protocols.
  • Reported discrepancies in medication ordering or filling processes to pharmacist immediately.

Assistant Direct Support Professional Supervisor

Occupations Inc. work shop
Middletown
01.1992 - 09.1997
  • Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
  • Managed inventory and supplies, ensuring timely availability of materials.
  • Documented client status updates and challenges in logbooks and reports.
  • Secured entertainment sources for clients, facilitating engaging daily activities.
  • Participated in case reviews to assess client progress and outcomes.
  • Optimized time management to complete tasks within established deadlines.
  • Supported colleagues by fostering a collaborative work environment.
  • Operated equipment and machinery following strict safety protocols.

Education

GED -

Washingtonville High School
Washingtonville, NY
07-1989

Skills

  • Patient records management
  • Regulatory compliance
  • Financial management
  • Inventory management
  • Policy development
  • Customer service
  • Project management
  • Effective communication
  • Team collaboration

References

References available upon request.

Timeline

Clinic Manager

The ARC of the Greater Hudson Valley
10.2024 - Current

Coordinator For Ancillary Service

Garnet Health Medical Center
02.2016 - 02.2024

Department Secretary Pharmacy

Garnet Health Medical Center
02.2009 - 02.2016

Pharmacy Technician/Data Entry

Garnet Health Medical
01.2005 - 01.2009

Patient Transporter

Orange Regional
11.2002 - 10.2025

Assistant Direct Support Professional Supervisor

Occupations Inc. work shop
01.1992 - 09.1997

GED -

Washingtonville High School

Similar Profiles

CREATE PROFILE