EPIC
Lori Crowshaw, MHM, RN
Executive Leader
Riverside,RI
Summary
Dynamic executive with a proven track record at Southcoast Health/Southcoast Visiting Nurse Association, excelling in operations management and strategic planning. Successfully led organizational growth initiatives, enhancing patient care standards and fostering a collaborative culture. Experienced at contract negotiation and employee coaching, driving efficiency and morale while ensuring compliance with regulations.
Overview
35
35
years of professional experience
2
2
Certifications
Work History
Executive Director Home Health Clinical Services
Southcoast Health/Health at Home
03.2023 - 03.2025
- Responsible for organizational growth and strategies to drive revenue while assuring state-of-the-art patient care.
- Responsible for overall operations of clinical services and patient care
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Presented regularly to Board of Directors and at meetings, conferences or industry events showcasing the accomplishments of the organization.
- Negotiated labor contracts with union leadership and vendors, securing favorable terms while adhering to budgetary constraints.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Led the organization through several MA and RI Department of Health and Joint Commission surveys with deficiency-free results.
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Led organization through significant transition period, maintaining stability and focus on strategic goals.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
Director Home Health Clinical Services
Southcoast Health/Visiting Nurse Association
03.2022 - 03.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Negotiated favorable contracts with union leadership.
- Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
- Managed a highly driven leadership team, consisting of (6) Clinical Managers responsible for a daily census of (1250) patients.
- Transformed organizational culture to embrace continuous improvement by leading by example.
Senior Clinical Manager
Southcoast Health/Visiting Nurse Association
10.2016 - 03.2022
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Managed the Clinical Management team, and the agency's highest-performing interdisciplinary team of 50-95 professionals, supporting approximately 250-300 patients per week.
- Maintained current knowledge of industry trends and best practices to inform ongoing improvements in clinical management strategies.
- Spearheaded implementation of electronic health records system (EPIC), enhancing efficiency and data accuracy.
- Oversaw compliance with healthcare regulations and standards, maintaining full accreditation status.
Clinical Manager
Southcoast Health/Visiting Nurse Association
09.2012 - 10.2016
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Oversaw hiring, onboarding, and evaluation of nursing staff, contributing to a high-performing team environment.
- Maintained up-to-date knowledge of industry trends and best practices to inform ongoing improvements in clinical management strategies.
Clinical Manager
Visiting Nurse Service of Greater Rhode Island
08.2011 - 09.2012
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Oversaw hiring, onboarding, and evaluation of nursing staff, contributing to a high-performing team environment.
- Managed team of (25) interdisciplinary professionals and responsible for average caseload of (200) patients.
RN Case Manager
Visiting Nurse Service of Greater Rhode Island
08.2010 - 08.2011
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and caregivers on healthcare protocols and processes.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Proficient in OASIS documentation, Allscripts, Cerner and EPIC
Charge RN
East Providence Urgent Care Center
06.2010 - 08.2011
- Maintained an organized clinical environment conducive to efficient workflow by regularly evaluating unit needs and implementing necessary adjustments.
- Managed crisis situations effectively, ensuring the safety of patients and staff members at all times.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Collaborated closely with physicians to determine treatment plans for optimal patient outcomes
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
RN, Emergency Department
Memorial Hospital of Rhode Island
05.2010 - 08.2011
- Utilized strong critical thinking skills to rapidly assess patients' conditions during high-stress situations while remaining calm under pressure.
- Demonstrated proficiency in performing emergency procedures such as wound care, IV insertion, ECG interpretation, and life-saving interventions following ACLS guidelines.
- Managed multiple priorities simultaneously while delivering exceptional nursing care in a busy 24/7 Emergency Department setting.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Performed nursing interventions efficiently and collaboratively in a fast-paced, team environment
Vice President
Atlantic Systems, Inc.
05.2002 - 08.2008
- Reported directly to President/CEO
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Identified opportunities to improve business process flows and productivity.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Launched new products or services in various markets by conducting comprehensive market research studies and tailoring offerings based on customer needs analysis.
- Represented organization at industry conferences and events.
- Oversaw business-wide changes to modernize procedures and organization.
Business Manager
Atlantic Systems, Inc.
09.1990 - 05.2002
- Implemented POS ERP to streamline both commercial and residential business lines
- Developed order-to-cash and procure-to-pay pipelines
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Master of Science - Healthcare Management
University of Massachusetts, Dartmouth
North Dartmouth, MA05-2025
Diploma - Nursing
St. Joseph School of Nursing
North Providence, RI05-2010
Bachelor of Science - Marketing And Business Administration
Providence College
Providence, RI05-2002
Skills
- Operations management
- Business administration
- Executive leadership
- Process improvement
- Effective communicator and public speaker
- Program administration
- Approachable leader
- Contract negotiation
- Strategic business planning
- Policy formulation
Certification
RI (Multi-State): RN license number: RN48554 Expires 3/1/2026
MA: RN license number: RN2270420 Expires 11/6/2026
BLS/CPR Certified: Expires 5/25/2025
Design Thinking Certification: Bryant University 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft 365
Strategic Healthcare Programs (SHP)
Allscripts
Cerner
Affiliations
- American Nurses Association 2010-Present
- RI State Nurses Association 2010-Present
- MA State Nurses Association 2012-Present
- University of Massachusetts-Dartmouth Alumni Association
- St. Joseph School of Nursing Alumni Association
- Providence College Alumni Association
Languages
English
Native or Bilingual
Timeline
Executive Director Home Health Clinical Services
Southcoast Health/Health at Home
03.2023 - 03.2025
Director Home Health Clinical Services
Southcoast Health/Visiting Nurse Association
03.2022 - 03.2023
Senior Clinical Manager
Southcoast Health/Visiting Nurse Association
10.2016 - 03.2022
Clinical Manager
Southcoast Health/Visiting Nurse Association
09.2012 - 10.2016
Clinical Manager
Visiting Nurse Service of Greater Rhode Island
08.2011 - 09.2012
RN Case Manager
Visiting Nurse Service of Greater Rhode Island
08.2010 - 08.2011
Charge RN
East Providence Urgent Care Center
06.2010 - 08.2011
RN, Emergency Department
Memorial Hospital of Rhode Island
05.2010 - 08.2011
Vice President
Atlantic Systems, Inc.
05.2002 - 08.2008
Business Manager
Atlantic Systems, Inc.
09.1990 - 05.2002
Master of Science - Healthcare Management
University of Massachusetts, Dartmouth
Diploma - Nursing
St. Joseph School of Nursing
Bachelor of Science - Marketing And Business Administration
Providence College
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