Summary
Overview
Work History
Education
Skills
Timeline
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Lori Cuevas

San Antonio

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

9
9
years of professional experience

Work History

Receptionist

Extreme Haircuts
12.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Catering Assistant

Rubens Catering
05.2016 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.

Amazon Delivery

Amazon
08.2019 - 03.2021
  • Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.

Customer Service Representative

Maximus
05.2017 - 08.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma - Basics

Victory Learning Center
San Antonio, TX
06.2015

Skills

    Customer service

Timeline

Receptionist

Extreme Haircuts
12.2024 - Current

Amazon Delivery

Amazon
08.2019 - 03.2021

Customer Service Representative

Maximus
05.2017 - 08.2019

Catering Assistant

Rubens Catering
05.2016 - Current

High School Diploma - Basics

Victory Learning Center

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Lori Cuevas